Testimonials

(4.3 of 5) - 148 Reviews
May 22, 2019
Kyle R
5/ 5stars
Just bought a car from them, great service.
Source: Google
May 20, 2019
Vikiss L
1/ 5stars
Muy mal servicio compre mi camioneta nueva en octubre 2018 una CRV 2018 y ala semana comenzo a fallar el estereo se subia y baja el brillo y cambiaba solo el radio y la lleve y m didijeron que era un virus que le havia pegado con el cargador de mi cel y no me quede conforme y la lleve a otro taller y m dijieron que estaban locos que fuera a reclamar porque eso era absurdo eso no pasaba era el stero que estaba malo y regrese y me dijieron que me lo iban a cambiar y aun es hora que me train a vuelta y vuelta y mo me resuelven nada que puede hacer alguien que me de un consejo
Source: Google
May 19, 2019
LaTonya M
5/ 5stars
My husband and I had an awesome experience with Joey yesterday!! He is very professional and he met all of our truck needs! It's so good to run into folks who love their job and take care of their customers at the same time! BTW their prices are awesome! Thanks again Joey
Source: Google
May 18, 2019
Kristy M
5/ 5stars
We had an excellent experience purchasing our vehicle today at Borman Honda. Our salesperson Chris Wood was very informative and pleasant to work with. We highly recommend Chris and Borman.
Source: Google
May 17, 2019
Rebecca H
5/ 5stars
They did a great job!!!! Tony Garcia was our sales guy and he really listened to what we wanted in a truck. Thanks so much!!!
Source: Google
May 17, 2019
Emmanuel H
5/ 5stars
Great experience, the salespeople were really down to earth and made the car buying experience easy. Our Salesperson Chris Wood was great and listened to what I wanted and provided us with options that would best fit my needs. It felt like he was really looking out for us. Wood recommend!
Source: Google
May 16, 2019
Scott H
1/ 5stars
I bought a 2019 Ford Raptor, 75,000.00 plus. They sold me the front end coating to protect the paint and promised me a bed cover as part of the deal. This was in January and despite many phone calls I still have nothing. Very poor
Source: Google
May 13, 2019
Dominic L
5/ 5stars
Great staff and service. Very helpful, and highly recommended. Was helped by Joe Hoegeman at Honda who made the experience simple and easy.
Source: Google
May 13, 2019
Michael W
5/ 5stars
Brenda was a great help I would recommend her if u are looking for a new car she helped me find just the right car for me. Thank u Brenda Cruz.!!!!!
Source: Google
May 12, 2019
Emma Z
5/ 5stars
Source: Google
May 12, 2019
Veronica B
5/ 5stars
Source: Google
May 11, 2019
Suzanne L
5/ 5stars
Had very good service very satisfied.
Source: Google
May 9, 2019
4/ 5stars
This dealership frowns on the customer wanting to pay the the car outright (no payments). Why? Is it because that form of payment leaves little room for gouging? I was willing to take a two thousand dollar cut on my trade in, so they could make an extra profit - but that wasn't good enough - they wanted a 6 thousand dollar cut! I am totally disappointed at the attitude of new car dealerships nowadays. If they can't gouge the customer good enough, they don't want to sell!
Source: DealerRater
May 4, 2019
Jocy H
5/ 5stars
Source: Google
May 4, 2019
Holly P
5/ 5stars
Source: Google
May 2, 2019
Julie C
5/ 5stars
I loved how many choices-so many makes and models to chose from. Duane was awesome and really took the time to help me select the best option for my needs. I love my new vehicle and they worked very hard to help me with a difficult situation! Thank you Duane, Pat and Martine!!
Source: Google
May 1, 2019
Leticia M
1/ 5stars
Daughter purchased a vehicle almost 3 months ago hadn't received license plate or anything saying when and where to pay the cars monthly bill so I go in to ask and get told that I was to return the vehicle. Very poor service and poor communication never buying a vehicle from Borman again
Source: Google
April 30, 2019
Stephanie R
5/ 5stars
Joey nevarez helped my father pick a Ford 150 xlt.nice guy very helpful.anytime we go to borman he is right there 2 help.thank you.my father is very happy. So I'm grateful for that.love to see my parents with a smile.
Source: Google
April 25, 2019
Felicia L
1/ 5stars
Went in to shop around. Made it clear that we would potentially not be buying as it is a big investment and would only see what the pricing and payments would be. Salesman, Anthony Fudge, was nice until it became apparent we would not be buying due to the high payment. He then threw a fit and very loudly shouted to his manager that my mom didn’t want her credit checked while we were walking out of the building. Would have gone back once further decisions were discussed, but his harsh and unprofessional mannerism turned me off from going back to this dealership again. So rude.
Source: Google
April 24, 2019
Walter S
1/ 5stars
DONT WASTE YOUR TIME!!! Very rude staff false advertising. Drove 45 min from El Paso to get there to a rude salesman and manager. Truck posted on a sales App to get told that it would be no the where near the price posted. It would be roughly $10,000 minimum more than price posted!!!!!!
Source: Google
April 24, 2019
Angela S
1/ 5stars
When i went out to purchase vehicle finance person was rude my child is autistic and was tired of being in the dealership and agent talked ugly to my child when i was trying to calm him down. This was about 2 yeard ago. Now when i was told by my new financing company that the finace manager was supposed to advise about cancellation of add which they didnt i contact them and mike lagarreta advises me sorry cant do anything. Worst customer service. I was also told i would get free oil changes for a year and when i contacted them out it they said sorry u didnt get it in writting. Will never buy again there.
Source: Google
April 23, 2019
Gloria H
5/ 5stars
Drew Mendoza our salesman at Borman auto Plex, is highly recommend . not pushy. Gave us great service. Our dealings went smoithly and we give High marks on this salesman.
Source: Google
April 22, 2019
Rachel M
1/ 5stars
Had the worst experience buying a car here. Went in looking to buy my first car and at first they were all nice and friendly. Walked out with a car, 2 weeks later the bank is calling and borman tells me I need a cosigner or turn in the. Turns out they lied on my application to get an approval and I didn't know about it. I go to turn in the car and they have a new car say I'm already approved with the correct application. They come back and tell me they submitted the wrong application but basically to go along with it with my approval this time. I walk out and they tell me I'm never going to get approved anywhere and I won't get a car. They have the worst customer service. Went back for my down payment reimbursement and they have an ugly attitude and just roll their eyes the whole time. I Went to L&L and they got me approved with a way lower payment and lower interest rate.
Source: Google
April 19, 2019
ruben a
5/ 5stars
I highly recommend Tony Garcia a very friendly young man, very professional, very helpful when I was purchasing a new truck. Gracias Tony 🙂
Source: Google
April 18, 2019
Ana W
5/ 5stars
This was the best purchase for a vehicle ever. Husband and I went in the get the oil changed on our 2016 CR-V and came home with a 2019 CR-V. This was because of the sales rep Oreintal Richards. Never once did he try to sell us anew vehicle; we asked questions about the updates of the 2019 model and he answered them all. He did ask if he could evaluate our 2016 model and he came back with a trade-in price we could not refuse. Oreintal linseed our phones to the vehicle and showed very new feature and how it worked. It was great to work with him. Furthermore, Borman's finance guy was great and didn't try to add anything else to our purchase. Had the financing in place when we mentioned that we were credit union members and he found that we could lower the finance charge 3% and went on to change everything to insure we got the lowest costs. Again, a great experience and we decided to never go anywhere else but to Borman's Autoplex for a vehicle purchase.
Source: Google
April 18, 2019
Juan A
5/ 5stars
My wife and I went in with an idea of what we wanted to purchase Mr Chris Wood greeted us and helped us with everything we were looking for in a vehicle. We are very pleased with our new car. Thank you Chris Wood
Source: Google
April 16, 2019
James D
5/ 5stars
Aaron Mata, Garrett in the sales office, all that I’ve met in the service department have always treated me like family!Friendly service and great people!Good deals on cars also!
Source: Google
April 15, 2019
Lorena M
5/ 5stars
chris wood de bormen autoplex es un exelente vendedor muy amable,me exploco muy claro todo
Source: Google
April 13, 2019
Tim W
5/ 5stars
This was a really painless experience - friendly, knowledgable staff and comfortable waiting area. This is my 5th car and have never been disappointed!
Source: Google
April 13, 2019
Sarah W
5/ 5stars
Great experience. We have purchased several cars from Borman and have always had a positive experience.
Source: Google
April 12, 2019
Victoria G
5/ 5stars
Chris Wood at Borman autoplex is incredible! He was so kind and very helpful when I was purchasing a new vehicle. I highly recommend him if you are looking for a new vehicle.
Source: Google
April 11, 2019
sharon l
5/ 5stars
Done
Source: Google
April 10, 2019
5/ 5stars
Very helpful folks.We Wefeel lucky to have received what we wanted We recommend anyone looking for a great vehicle with value to go here.This is our 4th Hyundai.
Source: DealerRater
April 9, 2019
Lupe J
5/ 5stars
Been looking for a car/ SUV for weeks. It needed to be reliable,economically. Met Chris Wood and he showed me some vehicles till I found the right one. Chris was very friendly and knowledgeable he help me get into the right one and was able to get the best deal. I highly recommend Chris Wood to my family and friends for there car needs.
Source: Google
April 8, 2019
Concepcion G
5/ 5stars
I was very pleased with Tony on his level of professionalism and he tries to help you in anyway he can. He is quick to get you approved and I would recommend him to anyone I know.
Source: Google
April 8, 2019
4/ 5stars
Thanks to Andy Gare and Ruben Arvizu, we made the deal we were after. Andy was very pleasant and patient. He is very knowledgeable about the different automobiles we were interested in. He kept in touch with us to negotiate the cost of the vehicle we ended up purchasing. Thanks! Great Job!
Source: DealerRater
April 8, 2019
Linda B
4/ 5stars
Tony Garcia was the salesman who sold me on the F150 I bought. I had not intended to buy; I was just shopping. He gave great customer service!
Source: Google
April 6, 2019
Jordan Q
5/ 5stars
Drew Mendoza and Micheal were very helpful. They really look out for their customers. I highly recommend them.
Source: Google
April 5, 2019
Jerry S
5/ 5stars
BOUGHT A 2019 HYUNDAI SANTA fE AND ALL WENT WELL.
Source: Google
April 5, 2019
Elva M
5/ 5stars
Great explained everything to me
Source: Google
April 3, 2019
Bonnie E
5/ 5stars
Came by to tell my salesman, Joey Perez, how much I love my Hyundai Santa Fe!!! Just got back from a trip to Austin and it was great on the road.
Source: Google
April 1, 2019
jaime S
5/ 5stars
Was looking for weeks for a good deal on a car. Needed something reliable safe and economically in tune with today's times. Met Chris Wood while I was looking around for my next family car. He was real from the beginning. Chris help me get into a car i wanted and needed. He was friendly knowledgeable and fought for me to get the best deal. To avoid all the car salesman jargon go see Chris Wood.
Source: Google
March 30, 2019
Michael W
4/ 5stars
Source: Google
March 29, 2019
Lura W
5/ 5stars
Aaron and Garrett we're very supportive and answered all my questions . Easiest car purchase ever.
Source: Google
March 29, 2019
Julie H
5/ 5stars
Drew Mendoza was awesome and honest. He gave us a good deal. Thank you! I highly him and Michael washam for your automotive needs!!
Source: Google
March 29, 2019
Roxanne K
5/ 5stars
Joey N was very helpful, very personable and knowledgeable.
Source: Google
March 28, 2019
임선영
1/ 5stars
My husband had a not so good experience while leasing a car 5 years ago, but he believes to give a 2nd chance, so we bought a truck 2 years ago. We exprienced not so pleasant process while the truck got registered, they never follow up on check up, and just had parts changed on the truck for twice. Their words and action was not matched, even after the manager of this place called my husband about it. I guess this place doesn't practice customer service.
Source: Google
March 28, 2019
Robert W
5/ 5stars
If I had to sum it up in one word it would be Amazing!!! Met a very unique fellow name Ray Horvath. I'm a person that does not like Car salesman, But I must say, Ray changed my mind! Easiest car purchase in over 50 years!!! Thanks for helping us make our purchase smooth and easy!!
Source: Google
March 28, 2019
Jennifer E
5/ 5stars
Drew Mendoza was very respectful, hard worker, and knew his product well. We would recommend him to anyone looking for a vehicle, he has a bright future in car sales. Overall a good experience at Borman.
Source: Google
March 26, 2019
Danielle B
5/ 5stars
Friendly staff and great pricing!
Source: Google
March 25, 2019
Michael B
5/ 5stars
This was my first time buying a car so I was pretty nervous, but Frank Marquez was very knowledgeable and friendly and got me into the exact car I wanted. Would highly recommend anyone to come here for an car buying experience that goes above and beyond
Source: Google
March 24, 2019
Diego E
5/ 5stars
Source: Google
March 22, 2019
Wann S
4/ 5stars
Source: Google
March 22, 2019
Douglas H
5/ 5stars
Great organization to buy a new vehicle from. The sales staff were great and oh so helpful. We appreciated the finance office for shopping around for the rite interest rate. A special thanks to Tony Garcia for his patience with us old people.
Source: Cars
March 19, 2019
Marissa B
5/ 5stars
Went to Borman and was greeted by a young man named Drew Mendoza. I told him exactly what I was looking for and found it within 2 minutes. I could not be happier with the vehicle I purchased! He made our visit fast, easy and pleasurable. Thank you Drew for what you have done for us!
Source: Google
March 18, 2019
Ryan P
5/ 5stars
Super psyched on our experience at Boreman Ford. Went in with high expectations that were not let down thanks to our salesman Drew Mendoza. We are proud new truck owners and Drew made it happen in a proper, professional manner.
Source: Google
March 18, 2019
Teresa I
5/ 5stars
I went to Borman and was immediately greeted by Rich. I told him the three important factors for me were: an affordable payment, low mileage, and reliability. Even though i wanted a Honda, he suggested I consider a Hyundai because of their warranty for pre owned cars. He gave me time so I could research them on my own and I ended up going with the Hyundai Tucson. The car is great, had very low milage and the payment is acceptable. I was very happy and impressed with Rich's customer service and the way he encouraged me to consider a different car while not being pushy at all. He listened to my reasons and suggested what he thought were my best options based on that. He was also very helpful when I messaged him with a question regarding the paper work and i was able to get my question answered. Would definetly recommend Rich and Borman to anyone looking for good people and quality cars.
Source: Google
March 17, 2019
Jorge U
5/ 5stars
perfect
Source: Google
March 15, 2019
John V
1/ 5stars
Fluffy seamed to be a good guy at first but then once he sold me the car I couldn't get sold of him... It's like he took my money and the hell with customer service, I will never buy a car from this looser again...
Source: Google
March 14, 2019
Anna M
5/ 5stars
Went to Borman autoplex here in las cruces NM and had a great experience! Drew was the one who helped me and he helped me buy a car on my own even on bad credit. Low down payment and it was serviced , detailed and they provided half a tank of gas! If you’re looking for a car I 100% recommend Drew.
Source: Google
March 12, 2019
Crystal E
3/ 5stars
Source: Google
March 10, 2019
Aaron B
5/ 5stars
After having a regrettable experience at Borman years ago, I reluctantly ventured through the lot searching for a new truck. Tony and Drew showed me around and we soon found a Ford F-150 that met all my needs. They were very professional, not pushy, and I actually enjoyed working with them throughout the entire process. If you’re in the market for a new vehicle, I would highly recommend you speak to one of these guys.
Source: Google
March 9, 2019
Jeff A
5/ 5stars
Drew and Shane did an outstanding job helping my mom find the perfect SUV for her needs. Thank you for making it easy!!
Source: Google
March 8, 2019
James A
5/ 5stars
I just bought a new 2019 Ford Ranger and I absolutely love it. The entire purchasing and delivery experience absolutely great. The Salesmen, Jake and Joey were consummate professionals and very knowledgeable of the product line. At no time did I feel pressured and even the negotiation process with Adrian Diaz was pleasant. Even the paperwork and financial process with Roberto Avina was vey smooth. The fancy electronic computerized signing table made getting through pile of documents bearable. The Borman buying experience was very pleasant and made me feel like a valuable Customer. This is the 2nd vehicle I have purchased from Borman and the integrated Teamwork from Sales to Service is top notch. Thank you all. I am the envy of my neighborhood with this new Ranger!
Source: Google
March 7, 2019
Jacqueline C
5/ 5stars
Very please with Aaron Mata. Pleasant experience. Can't wait to drive my new Fit.
Source: Google
March 7, 2019
karen B
5/ 5stars
I worked with two sales people, Mr. Perrault and Mr. Devore. Both were exceedingly courteous, professional, knowledgeable and friendly--all important to me. They answered all questions, led me through the process in a very painless manner and made my purchasing process a pleasant one. I love my new Honda CRV and look forward to driving it for many hyears.
Source: Google
March 6, 2019
Bernardo C
5/ 5stars
Great non pressured buying experience by John. I was looking for a used hybrid an got an almost new Hyundai with miles left in the factory warranty and negotiated a fantastic price. Glad I made my first stop there on my car shopping. On my way back to El Paso Texas hit 60 mpgs. Fell in love with the car.
Source: Cars
March 4, 2019
Michael F
5/ 5stars
Joey Nevarez was very attentive to our needs for a vehicle. He was able to explain features and benefits on the vehicles. Robert, the finance manager, worked with us to get the best possible financing. Overall the experience was top notch. Would not hesitate to buy again with this team.
Source: Google
March 3, 2019
Desiree M
5/ 5stars
My husband and I purchased a vehicle from borman a couple days ago.. we had just had a awful experience with L&L auto so going into borman we we're pretty much expecting the same service. We could not be any more wrong we met up with Garrett on the Honda side and he was very helpful and friendly and he actually put us in really great service with Ray Horvath. All I can say is Ray and Garrett went above and beyond to make sure to help us out in every way!! We have never been more happy with the service that these two men gave us!! Now a days it is so hard to believe that there is still honest great ppl out there and Garrett and Ray are proof of this saying! They have great customer service overall great experience! If you are ever looking for a vehicle go see Ray and Garrett on the Honda side you will have a great and satisfied experience guaranteed!
Source: Google
March 2, 2019
Briben M
5/ 5stars
Thank you Drew Mendoza for your help and making our shopping experience awesome
Source: Google
March 2, 2019
Toby M
1/ 5stars
They sold me a lemon and won’t help me fix it.
Source: Google
March 2, 2019
Isaac B
5/ 5stars
Joe Hoegeman was really help full and explained everything I asked him I loved his service so I will be coming back to Borman in the future!!!
Source: Google
February 28, 2019
5/ 5stars
Andy was outstanding in his salesmanship. He should be recognized for the knowledge he had. We were back and forth negotiating our best deal and he kept it going.
Source: DealerRater
February 28, 2019
5/ 5stars
From start to finish of my Bormen experience I had nothing but the absolute most amazing customer service I've ever had best decision ever.
Source: DealerRater
February 27, 2019
1/ 5stars
Would rate is zero stare if possible Childish unprofessional sales agents that they hire who don’t know anything four of my family members have been screwed by this company lied to specially at the used car sales place they need to get their sales agents trained better or hire someone who has better knowledge instead of these youngsters
Source: Google
February 25, 2019
Isabel P
5/ 5stars
The service was fast and easy, the gentleman was respectful, nice polite and open to answer all questions if not he would ask and come back with a true answer, he was straight up and what i very much like about our service was rep never once lied. Id would highly recommend sales guy to anyone.
Source: Google
February 25, 2019
5/ 5stars
Andy Gare and the financial manager were very professional and listened to me and got me where I needed to be price-wise. I was very quick and to the point!! Great overall experience!!! Thanks Andy you rock!!
Source: DealerRater
February 22, 2019
Wendy A
5/ 5stars
Great dealership, Teresa was really nice and helped me get the car of my dreams. Overall a five star rating.
Source: Google
February 22, 2019
Ter A
5/ 5stars
I never thought buying a car could be this easy and pain free!! Driving from Alamogordo was well worth the trip!! Ray Horvath made it super easy and fun!!! Our family had just moved to NM, ran into Ray while having lunch in Cloudcroft, Glad we did....If you are in the market for a car, Drive to Borman in Las Cruces and ask for Ray Horvath!!
Source: Google
February 19, 2019
Manny Q
5/ 5stars
Drew Mendoza is the guy to go to. I was greeted right when I entered. He was able to show me a few vehicles that I was interested. I finally decided on the one I wanted (2018 Ford Explorer), took it on a test drive. I don’t have the best credit, but their financial team was about to give a a deal I can afford. I definitely recommend car shoppers to go to Bormans if they want a new or used car. They have a variety of vehicles. The staff is friendly and knowledgeable.
Source: Google
February 18, 2019
Tyrel C
5/ 5stars
Source: Google
February 18, 2019
Jonathan T
5/ 5stars
Great experience.
Source: Google
February 18, 2019
Laura b
5/ 5stars
David B and Mike were awesome to work with in buying my new Santa Fe. Great price for what I was looking for in a new vehicle. Laura B
Source: Google
February 17, 2019
Sandra G
5/ 5stars
Came today and was greeted by Mr. Rich. He was an awesome sells associate and he was very knowledgeable about the different vehicles I was interested in seeing and test driving. He went above and beyond to make sure I was happy! He even pulled the car I wanted out of the show room. I would also like to say the finance manager Patrick was like no other I have ever met. He was down to earth and very upfront and honest which made the deal easy and quick! I would definitely return to them and am so happy I now have my dream car!!
Source: Google
February 16, 2019
CODY G
1/ 5stars
Horrible Customer Service!!! They are very nice and helpful when they want to get a car sale! But after you buy, expect to be ignored and get no help. I accidentally lost my sales paperwork and needed to receive a new copy for registration purposes. Multiple attempts have been made to contact the person I signed paperwork with, This person NEVER answers the phone and will NOT return calls after voicemails and messages are left with receptionist. Multiple attempts have been made to come in contact with anybody that can help me. I have been routed to other staff members who have been less than helpful as well. Put on hold, routed again. Spoke with multiple staff members. "I will find out what I can do for you as soon as possible. We will definitely be given you a call or email once we find out how we can recreate these documents for you." Still no response after weeks of one way contact. I urge anybody to be careful with this dealership. Like I said, once you leave the lot. NOBODY will help you with any issues that come about. I am saddened as I was very happy with the customer service upon the sale. But, I will NEVER buy a car from them again. Hopefully this NEVER happens to another customer.
Source: Google
February 16, 2019
Johnnie K
5/ 5stars
Love my new 2019 Explorer. Was a great experience top notch service.
Source: Google
February 15, 2019
Chelsea M
5/ 5stars
Thank you so much, Drew Mendoza, for getting us into an amazing used car. I highly recommend purchasing a vehicle from Borman Autoplex and be sure to ask for Drew!
Source: Google
February 13, 2019
Joaquin M
5/ 5stars
They helped me out with everything, joe really did a great job.
Source: Google
February 11, 2019
Stanford L
1/ 5stars
I stay far away from that place for many reasons.Way better places in town for service and buying cars.
Source: Google
February 11, 2019
Miguel M
5/ 5stars
I bought my new truck here and have no regrets. David Barela and Mike Washam went above and beyond to help me get the truck that I wanted. And If you’re looking for good vehicles, I highly recommend Borman and ask for David and Mike to help you with your Ford needs.
Source: Google
February 10, 2019
Koger S
5/ 5stars
We want to thank Tony Garcia for making our truck buying experience easy and FUN! Thank you Borman Autoplex for the great service.
Source: Google
February 9, 2019
Natasha L
5/ 5stars
I had a great experience Jose Rodriguez , and Aaron Mataa helped me and I got my amazing car.
Source: Google
February 9, 2019
Aleena A
5/ 5stars
Aaron Mata was very pleasant and respectful. He was with a Customer when my daughter and I walked in but was the first person to greet us. He took great care of us. Took in consideration our needs and wants. He was not pushy. Had great work ethic. Ray Horvarth also very respectful and had very helpful to our needs.
Source: Google
February 9, 2019
Allen H
5/ 5stars
Shane Wilson was great to work with very professional. Will definitely buy from Borman Autoplex in the future.
Source: Google
February 9, 2019
Shelbye B
5/ 5stars
Shane Wilson was great! Extremely helpful and professional. Huge thank you!
Source: Google
February 6, 2019
Gladys G
1/ 5stars
I will say that my family has always bought from Borman so I figured it'll be a good idea to get my vehicle from there worst mistake ever. I Do Not Recommended anyone to Ever for any reason go to shop there. Sales guy along with mangers including finance manger are pushy. They sold me on higher expectations then we got walking out I instantly regretted leaving with the car. After that I was going in every so often to bring in different paper work no one was ever on the same page on about my paperwork got told 4 times if not more that I didn't provide the paperwork that I had already took. I was told that I couldn't get approved since I don't get pay with check stubs, I asked if I could speak to my financing company they said that was not allowed. Was told whether you talk to them or I talk to them you won't get approved and to turn in the car. We asked times after time if that was going to be a problem so we wouldn't run our credit and be stuck in a bad place like they left us to be. We were told every time that it was not a problem. I have never felt so humiliated belittled and harassed before. I have been a sales representative and a manger of sales representative and this behavior is unacceptable. Please Save Your Self Don't Shop Here.
Source: Google
February 5, 2019
Paige L
5/ 5stars
Aaron Mata gave us excellent service for our recent Passport purchase. We never felt pressured or uncomfortable. Everything was very easy and he was honest and upfront with us through the whole process
Source: Google
February 3, 2019
Johnny H
5/ 5stars
Nick was a great sales man, good personality, helped us with every question and concern.
Source: Google
January 31, 2019
5/ 5stars
Cesar Cruz greeted my husband and I in the parking lot while driving around looking for a ysed car. He was friendly and very professional. We were looking for a used car. We didn't find what we were looking for that day but a couple of days later Cesar called us and got us a great deal! He was knowledgeable throughout our experience and listened to our needs. We would recommend him to anyone interested in buying a Vehicle. The entire process at Borman Autoplex was positive thanks to Cesar and Sales Manager, Brenda Cruz and Finance Manager, Mr. Legarreta. This is why we continue to come back to Borman Autoplex for the the great overall service by everyone.
Source: DealerRater
January 29, 2019
Ericka S
5/ 5stars
Cesar Cruz provided the best outstanding customer service. Very knowledgeable. Got me the best deal he could. I appreciate all his hard work and care on all our deals.
Source: Google
January 29, 2019
Julia B
5/ 5stars
Teresa was extremely helpful and got the car for a price I could afford. Adrian found me the perfect financing. I’m sure I’ll love my new SUV, but I’ll miss my Mustang. Don’t hesitate to get your new car from Birman—you won’t regret it!
Source: Google
January 26, 2019
Cristie H
5/ 5stars
I recently purchased my first new vehicle for my family at this Borman Dealership and it was a great experience. I recommended people come here first before thinking they can only afford a used vehicle. Our salesman was Ray Horvath and he helped us with every question we had and helped us get a great financing offer too. I know that he goes above and beyond for every customer and treats them like a person and not just a sale. We are very happy with our new car.
Source: Google
January 25, 2019
Susan M
5/ 5stars
Jason (Fluffy) was amazing. The whole team does an incredible job, but Jason goes above and beyond. Highly recommend him to anyone looking for a vehicle. Freddie makes the signing process quick and painless as well. #2018Explorer
Source: Google
January 25, 2019
Dennie W
5/ 5stars
Mike W. and Frank M. Were wonderful, very helpful, and awesome guys never had such a great vehicle purchase experience. Will always go to those 2 for another vehicle purchase. I love my Ford F-250.
Source: Google
January 24, 2019
Cristina C
5/ 5stars
Fair pricing for my trade in. Fast friendly service, new manger Andrian and sales rep Teresa were amazing. Wonderfully happy with my new Elantra.
Source: Google
January 23, 2019
5/ 5stars
I got the car I wanted at the price I could afford! I am extremely happy with the car and Andy helped me all the way through. He answered every question. Its been a great car buying experience. Thank you!
Source: DealerRater
January 22, 2019
Bees W
5/ 5stars
Jason Saxon...AKA FLUFFY, is awesome to work with and is a no pressure kind of salesman. Definitively earned a repeat customer.Steven M 2018 Ford F150
Source: Google
January 22, 2019
Stella M
1/ 5stars
Second time I work with this dealer and had bad experiences both times. The first time I ended up not buying from them (went to El Paso Honda) and the second time I was co-signing for my daughter. Nothing but problems with the financing department. The owners assistant called me just to pacify me with some bs. Never going back there again!
Source: Google
January 22, 2019
Mountainview C
5/ 5stars
Source: Google
January 19, 2019
Steven B
5/ 5stars
We want to personally thank David Barela and Mike Washam at Boreman Autoplex. They went above and beyond in assisting my wife and I in purchasing our 2019 Hyundai Sante Fe XL. I highly recommend looking them up if you are interested in purchasing a new car. You won't be disappointed in the hard work these two put in to make it happen. Thank you again David and Mike. Steven and Bobbie Bailey
Source: Google
January 19, 2019
5/ 5stars
Andy and Freddy in finance gave us clear and great information making this purchase a very smooth and pleasant experience. Our questions were answered fast and horario. Thank you
Source: DealerRater
January 17, 2019
5/ 5stars
Quick and easy! Found the rite car, always friendly customer service. No hassle, took time to help find, figure out exactly what we were looking for for the rite price and what we could afford
Source: DealerRater
July 21, 2018
Paige &
5/ 5stars
Thank You Mike W. (Sales Manager) we really appreciate you going above and beyond to solving our missing license plate. Thank you for resolving it. Britt & Paige Allsup
Source: Cars
June 12, 2018
jason f
5/ 5stars
I had a great experience at Borman, I saw the vehicle I wanted and that's exactly what I got at a great price. Larry "Larry the car guy" was an outstanding car salesman as well as his finance team. He was very knowledgable about his inventory and polite. I am going to reccomend to all family and friends.
Source: Cars
May 20, 2018
disappointed s
2/ 5stars
My husband and I purchased a new Honda from Borman less than one month ago. The salesperson was very friendly and we trusted everything he said. The salesperson enthusiastically also sold us on a 3M plastic coating for the front of the car to protect it from dings caused by rocks. The cost was several hundred dollars but he was able to get the cost reduced a few hundred dollars to $600. The salesperson said that the coating had a lifetime warranty. We had the coating put on the car the following week at the dealership. When my husband picked up the car, the paperwork that he was handed said that there was a "limited" warranty for only 5 years. When my husband called the salesperson for an explanation, he asked if we would like to have the coating removed or a refund. The salesman said to "let him check on that" and he'd get back to us. The salesman called back and said that in their training session, all of the salespeople were told that this product had a lifetime warranty. He also said that Borman was not willing to do anything about the miscommunication. We felt misled so my husband went back to Borman and spoke with one of the managers. The manager was kind and interested in "customer feedback" but still did not offer any kind of recompensation for their mistake. He did say that in their next training session, they would be sure and address this issue.
Source: Cars
May 10, 2018
jh
1/ 5stars
The salesperson spent a lot of time with us and was willing to let us test drive the vehicles in which we were interested as many times as necessary. However, when it came to making a deal it was all shenanigans. We asked for a bottom line on two different vehicles, both a lease and a purchase price, and they refused to do that. We had to pick one vehicle. Why not give us a comparison? Then it was all the back and forth shenanigans with "make us an offer"; well it's only good if you commit TODAY; everything had to go back to the sales manager. Such a huge waste of time! At another dealership we were able to get a lease and purchase quote within 10 minutes; different iterations as we requested for length of lease, mileage etc. We spent over two hours haggling back and forth with the salesperson and the sales manager and could never get a real breakdown of how they arrived at what our monthly payments would be. Also, they pulled a credit report before we even made a deal, which other dealerships do NOT do. This is not a reflection on the sales staff, but on the management of this dealership. They are not transparent - just want to play games and waste your time. They show no respect for their customers.
Source: Cars
May 9, 2018
Rosa
3/ 5stars
As a part of a repair, a new door was installed and painted. Additional areas were painted but unfortunatley flaws in the paint were apparent within days. I took my vehicle in several times for the imperfections to be repaired. They claimed that they buffed the area but the appearance continued to deteriorate to the point where flecks of paint were falling off of the door. The previous (manufacturers) paint job lasted in excell of 10 years without these issues. The did not resolve the issue even thougth is was still under warently and they were informed of the issues promptlly after initial repair. I had 3 other repairs that I was happy with but I will not be returning as this was the most costly repair with the least acceptable results.
Source: Cars
May 1, 2018
Wild T
1/ 5stars
I responded to an ad on cars.com. I received two automated responses from the dealership. The first from a "manager" and the second from a salesman. The second response said the car was being processed and that I would be contacted in a few days. Never heard a word after that.
Source: Cars
May 1, 2018
Will M
5/ 5stars
I researched trucks and what features I wanted. Frank M was my sales man, I gave him what features I wanted and what my budget was. Frank never forced me to spend more then I had and worked with me. He found me a truck and let me test drive others just to make sure I was getting the truck I wanted. After I test drove, the finance department worked with me to get the truck within budget. It was a great experience. I recommend going with Frank and the fiance department at Borman to get your next car.
Source: Cars
April 4, 2018
Juan &
4/ 5stars
Our sales person " vanessa moreno" was very professional. She did all in her experience to meet our needs in finding the car we were looking for. She gave us several options from different males and models until we found our new 2018 honda crv. We're definitely going to recommend borman autoplex & specifically her as their sales person.
Source: Cars
January 23, 2017
Michael L
3/ 5stars
Service is good oil change
Source: Foursquare
August 11, 2016
5/ 5stars
fdsafdas
August 11, 2016
5/ 5stars
blah blah
July 26, 2016
5/ 5stars
Place is great
July 21, 2016
joy12345
5/ 5stars
Jason Saxon - I am in process of searching for 2 vehicles Jason has been very helpful, professional ,and excellent product knowledge, informative,punctual and I am sure he will find my wants and needs in a vehicle
Source: Edmunds
April 2, 2016
phillipbencomo
5/ 5stars
sales - my sales man Rigoberto Flores was great full of knowledge courteous well verse in proper people needs and what they are looking for in a vehicle my hats off to he is good check him out if you really want a great deal we are happy
Source: Edmunds
November 28, 2015
joyfully3
5/ 5stars
Fantastic - Our experience in choosing our new SUV was great. Everyone was helpful, courtesy and went out of their way to make our experience great. Our salesman made the experience fantastic.
Source: Edmunds
July 23, 2015
5/ 5stars
bfdjablkfdnsa
July 9, 2015
mreyes057
1/ 5stars
Terrible!!! Stay away... - After 3 or more hours negotiating, they came up with a price for a new vehicle, and a trade-in price for my current vehicle. As always, they requested my signature on the offer and we were agree on the terms. When I was signing the paperwork, and the new vehicle was taken to fill up with gas and wash it over, some one said that a mistake was made, and they could not honor the offer made. I was mad, spoke with the sales manager, with no result. Two days later, I spoke with the General Manager Bruce Weinrich, who apologize, but did not change anything about respecting the deal they previously offered. He basically spitted on his company name and reputation....He did not take any responsibility for the mistake made by his team, or tried to compensate some how the situation. Please do not give any more business to this company with no idea about customer service and formality...
Source: Edmunds
July 1, 2015
Bill B
5/ 5stars
The body shop does excellent work, I would highly recommend them if you need anything.
Source: Facebook
June 7, 2015
EllaCani
5/ 5stars
Great Experience - This is our third time purchasing a car from this dealership. We have had wonderful experiences every single time. For our most recent purchase, Mr. Nathan Miller was the person helping us throughout the process. He is very professional and straight to the point. The whole transaction went smoothly, and we managed to buy our car for the lowest price available in this market. I would highly recommend Mr. Miller for future purchases.
Source: Edmunds
May 1, 2015
Jacob P
5/ 5stars
Source: Facebook
January 28, 2015
Robert R
1/ 5stars
My transmission had a problem in my 2002 Honda Accord as we were passing through Las Cruces, NM. I was pleased to see there was a full service Honda Dealer within a mile. They looked at my transmission, supposedly, and within way too short of a time made a diagnosis that would have required dismantling the transmission. Then they told us that they wanted OVER FIVE THOUSAND DOLLARS TO FIX IT, and said that my transmission had be replaced. Not having $5K on me, we drove to a used car dealer, completely separate from Borman, and asked if their mechanic could look at it. Within one hour it was fixed for a total of $120. DO NOT DO BUSINESS WITH THE HONDA DEALER AT BORMAN. THEY VERY DEFINITELY TRIED TO RIP US OFF. THEY KNEW WE WERE DRIVING HOME TWO THOUSAND MILES AND TRIED TO TAKE ADVANTAGE OF OUR SITUATION.
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
June 3, 2014
Diane L
1/ 5stars
Bait and switch, very unethical.
Source: YellowPages
July 10, 2012
john.harding.393950
1/ 5stars
Whomever wrote these glowing advertisement like reviews did not go to the same place I did. Do yourself a favor. Get a quote of the complete price including everything by e-mail before going there. If they won't do it, that tells you something. First time they try to pull a fast one, walk out the door. I'm not even talking used here, buying new makes you want to take a shower.
Source: YellowPages
June 7, 2012
omario662
5/ 5stars
Your staff was excellent. They gave me the best trade in value for my car. This is my second car bought at the Borman Autoplex.
Source: YellowPages
December 1, 2011
daveinnm1
5/ 5stars
Outstanding Customer Service - I'm a military member from Holloman AFB, and I recently purchased a 2012 Hyundai Elantra from Borman. I have more than my share of cars over my 48 years of life and I must say that this was my absolute best buying experience to date. The young lady who sold me the car was outstanding. At the time of my purchase, the demand for this model far exceeded the supply and some dealers were selling them above MSRP. These cars was literally selling as fast as they were being unloaded from the trucks. There was no haggling. I had done my research and I knew how these cars were selling. I was more than happy to pay MSRP for this particular model. Borman not only sold me the car at a fair price, they also gave me a military discount, which I didn't even ask for. I can't say enough about the fine customer service I received during the sale and even weeks afterwards they followed up with me to ensure I was still happy. I'll definitely buy from them again.
Source: Edmunds
October 31, 2011
linkz
5/ 5stars
Go for Duane - I was really taken good care by Duane. He is nice, patient, and most important, he is honest. He tells you everything he know, never play tricks on the deal. If you are looking for a Hyundai in this area, just go directly to Borman Autoplex, and you have to ask for Duane! Any Hyundai dealership in Albuquerque, Roswell, Tucson or even Phoenix can't beat the price in Borman. Duane, he is the best salesman I've ever seen in other Auto dealers.
Source: Edmunds
July 19, 2011
nmretired
5/ 5stars
One price deal a promissed - Thanks to Sara we got what we wanted at the price we were looking to pay. It took a little while to get though the dealership process but we are happy with the car. This is our 6th vehicle we have bought from this dealer in 20 years.
Source: Edmunds
April 11, 2010
daverjr
5/ 5stars
Mazda 3 for our son - My wife and I bought a new Mazda 3 for our son recently. We decided to let him go to the dealerships by himself so he could experience shopping for a car on his own. He did all his own research online and then visited the dealerships with the cars on his buy list. He decided on a Mazda 3 from Borman Mazda. We did the final sales transaction with our son but he did most of the work on his own. We were very impress with the way his salesman helped him and treated him. It was a very good experience for our family.
Source: Edmunds
April 6, 2010
horatio2
5/ 5stars
Best buying experience ever - I recently bought a new Honda CR-V from Borman Autoplex, and had a great experience. My salesperson was very friendly, and when he didn't have an answer about something (satellite radio pre-wiring), he found out. The price was very fair, and better than the other area Honda dealers by hundreds of dollars. I've bought many cars over the years, but never as easily and professionally - and affordably! - as I did at Borman! Highly recommend!
Source: Edmunds