- 144 Reviews
May 24, 2023
Just bought my Hyundai Elantra N today and the service was fast, great and easy! Thanks to Braden Tidwell. Definitely should check them out if you’re looking for a car!
Source:
Google
May 23, 2023
I have not been disappointed here and probably have bought more than a dozen vehicles and using the service dept.
Source:
Google
May 17, 2023
Tried numerous time calling for parts at the various departments (Ford, Mazda and Honda), only to get put on hold long enough to cycle back to operator. Left messages for a callback and still no call backs. I'm trying to make estimates but cannot due to these limitations.
Source:
Google
Responded on May 18, 2023
We are sorry that our parts department did not serve you well that day. Unfortunately, it was a difficult day for us as well since we had three people out unexpectedly. We have called you back several times and left voicemail messages but …We are sorry that our parts department did not serve you well that day. Unfortunately, it was a difficult day for us as well since we had three people out unexpectedly. We have called you back several times and left voicemail messages but have yet to hear back. If we missed our chance to help you, we sincerely apologize but we hope you can call us back so we can find a way to earn your business again. More
Borman Auto Plex Management
Pat Sullivan, Internet Manager
May 10, 2023
Braden was very patient with me and didn’t push me into buying something I didn’t want! After several test drives and almost 5 hours, I got to go home in a new ride!
Source:
Google
May 5, 2023
Braden Tidwell our sales man worked with me until I found the car that gave me the “Wow factor. “ The entire team was professional and easy to communicate with. They answered all my questions.. A special thanks to Braden, ( HunterIf helping me with the floor mat, and Bruce who checked in us. The finance team who got me the best deal he could . If you are thinking about purchasing a car, try this company first.Star McKinney
Source:
Google
May 1, 2023
My recent experience with trading in my 2015 Honda Fit for a 2023 Hyundai Tucson was very smooth and I was well taken care of. Brandon Tidwell was very helpful, but not pushy and gave me plenty of time to ask questions and to think about whether or not I wanted to buy a new car.
Source:
Google
April 20, 2023
I made an appointment on Saturday. I got the appointment on Tuesday. My son in law brought the car in Tuesday morning. They told him THE mechanic is ill. He has to pay the whole summ for the repair of 2 wheel bearings in advance. On Wednesday they called that they have to order parts. I was there on Thursday, THE mechanic is in the hospital and they don’t know when he is back to work. Nothing was done all the days. I took my car to Pep Boys and they could fix it on Friday. Also for $ 200 less. I hope they getting their only mechanic back. Worst place i ever brought my car in. Unfriendly and absolute incompetent people.
Source:
Google
Responded on April 22, 2023
We are sorry that it seems we weren’t able to meet your expectations, but we would like the opportunity to make things right with you. It’s true that one of our technicians scheduled for that day unfortunately had a heart attack and left …We are sorry that it seems we weren’t able to meet your expectations, but we would like the opportunity to make things right with you. It’s true that one of our technicians scheduled for that day unfortunately had a heart attack and left the shop in an ambulance. We had no way to foresee that - and thankfully, he is recovering! However, we can’t seem to find your name in our system so we can reach out to you. Can you please contact Service Manager Doug Quillen at 575-525-4542 at your convenience so we can talk about your concerns?More
Borman Auto Plex Management
Pat Sullivan, Internet Manager
April 15, 2023
Borman Ford Services is Horrible! Been dealing with engine problems for about 6 months (they failed to fix the first time in October 2022). I had an scheduled appointment to get my truck in a month ago, showed up for my appointment to find out they “don’t have a bay”. Still waiting and not one phone call from them. Should I be relieved that Roger said “I’m next”?
Source:
Google
April 13, 2023
Bought a used Ford F150 there on March 18, 2023.
Bought a used Ford F150 there on March 18, 2023. As of today, 4/13/2023, my trade has still not been paid off. That is almost one month. As a former dealership Controller, this is USUALLY a sign of a poor cash positiion, or a "we dont care" attitude in their business office. The lender on our trade calls DAILY, and they don't care that Borman is slooooooow. They just want their $$$$$$. Something like this hurts a person's credit rating. Something just seems off.
Source:
Cars
April 13, 2023
Bought a used Ford F150 there on March 18, 2023.
As of today, 4/13/2023, my trade has still not been paid off. That is almost one month.
As a former dealership Controller, this is USUALLY a sign
As of today, 4/13/2023, my trade has still not been paid off. That is almost one month.
As a former dealership Controller, this is USUALLY a sign of a poor cash positiion, or a "we dont care" attitude in their business office.
The lender on our trade calls DAILY, and they don't care that Borman is slooooooow. They just want their $$$$$$. Something like this hurts a person's credit rating. Something just seems off.
Source:
DealerRater
April 13, 2023
The wont pay off your trade until you are bombarded by your former lender. As a former dealership Controller, this is usually a sign of not enough cash in the business. It should NOT take a month to pay ANY vehicle off, and the clock is STILL RUNNING!!!!
Source:
Google
April 11, 2023
All of the sales personnel were very pleasant and
helpful. They went out of the way to meet our needs.
helpful. They went out of the way to meet our needs.
Source:
DealerRater
April 11, 2023
All of the sales personnel were very pleasant and
All of the sales personnel were very pleasant and helpful. They went out of the way to meet our needs.
Source:
Cars
April 5, 2023
I'd give 0-stars if I could.I had the mirror cap of my 2021 F-250 pop off of the driver-side auto-folding mirror while driving down the highway, doing a trip from Houston to Tucson in February. On 07FEB, I take the truck in to get serviced for a due oil change and to get the warranty work done on this mirror issue. My father lives in town and I figured by the time we returned, two weeks later--the mirror cap should be good to go. Here it is 05APR and still no mirror cap; I have contacted them almost weekly, since 07FEB, to followup and they keep saying their bodyshop is backlogged. If you have seen the mirror cap, which they claim needs to be painted, you'd know it's a very small job. It's one of the smallest, painted pieces on the vehicle. So why their management in their infinite wisdom see fit to wait until they can just get conveniently get around to it instead of making the executive decision to just expedite the prioririty and get it out of the queue is beyond me. I contacted Ford Corporate and they told me I can just go to a local dealership and get the thing serviced and I'm glad too 'cause Borman Ford SUUUUUUUCKS!! So untrustworthy.
Source:
Google
Responded on April 7, 2023
We regret how long it has taken to get the mirror cap to arrive and also the time it took to get it painted to match your truck. Unfortunately, the body shop has been booked far in advance the last few months and we have to take care of …We regret how long it has taken to get the mirror cap to arrive and also the time it took to get it painted to match your truck. Unfortunately, the body shop has been booked far in advance the last few months and we have to take care of jobs in the order they come in to be fair to all our customers. However, we understand your frustration and have just finished the job in the last few days. Service Advisor Richard Portillo has contacted you and the cap is on its way to your address in Spring, Texas. Again, our apologies, and we hope you can update your review if you feel it’s deserved. More
Borman Auto Plex Management
Pat Sullivan, Internet Manager
March 29, 2023
Just recently purchased my first car at Borman and I had such a great experience! Thank you so much to Jaylen for really working so hard with me on getting a great deal on my 2015 Honda Civic Sedan! Also a big thanks to Adrian! You guys were so friendly, very helpful and also so nice and sweet! It won't be my last time going to Borman, I highly recommend this place
Source:
Google
March 25, 2023
John & Freddy were AMAZING. They really bent over backwards to make sure we got the car we needed - at our price point. They saved us so much money. Best experience I’ve ever had buying a car. Will certainly be back.
Source:
Google
March 25, 2023
John and Freddy were amazing.
John and Freddy were amazing. They worked so hard to get us the best rate - and the car is absolutely perfect. We really appreciate everything they did for us - and will certainly be back.
Source:
Cars
March 25, 2023
John and Freddy were amazing.
They worked so hard to get us the best rate - and the car is absolutely perfect. We really appreciate everything they did for us - and will certainly
They worked so hard to get us the best rate - and the car is absolutely perfect. We really appreciate everything they did for us - and will certainly be back.
Source:
DealerRater
March 20, 2023
Las Cruces, if you are in search of a new or used Honda, please be sure to check out Borman Autoplex in town. Just purchased my 2023 Honda Civic Sport and hands down had a great car buying experience with a professional team from sales all the way to financing. I have purchased many cars in the past and genuinely felt this purchase was one of my better car buying experience. Kudos to all!!!!
Source:
Google
March 19, 2023
Salesman attentiveness.
Have been looking for a truck for about a year now. Marcos Ramirez from Borman kept me abreast of vehicles coming in to look at. This weekend we made an appointment with Marcos to view a new F-150. Upon arrival he already had two customers ahead of us. While working with his other customers he also made time for us. He brought us the keys a let us take the truck out for a test drive. Keep in mind I have know Marcos and the Borman dealership for a while. I have purchased from them before. So they were ok for me and my wife to drive out alone. We came back and Marcos was still busy with the other two. He came up to us a few times to see if the wait was OK, or he could have someone else help us. We weren't in a hurry and dealing with Marcos is what we wanted. Once he was available he attended to us 100%. He even presented a couple discounts that may have been available. We were able to get my military discount. With a salesman like Marcos, we felt quite comfortable in what we bought and the service we received was excellent. When you go to Borman, ask for Marcos Ramirez.
Source:
Cars
March 14, 2023
I wasn't on my way to buy a car, but there happened to be one on the lot that was just right for me. I really thought I'd have to sit down with a sales rep & order one & wait 6 months to get my new car. I got what I knew was a fair trade-in value, so I started signing on many dotted lines. Braden Tidwell was a pleasure to work with. He wasn't at all "pushy" & didn't try to talk me into anything. Bruce Weinreich came over to introduce himself & let Braden do his excellent job. I've been doing business with Borman for about 16 years and my only "complaint" is the time it takes to complete a sale or to get an oil change.
Source:
Google
March 12, 2023
We were looking for a compact suv Jaylen went above and beyond to help us find what we were looking for. I highly recommend going to him when finding a car!
Source:
Google
March 10, 2023
I bought a 2023 Hyundai Elantra SEL. I was very skeptical going in and expected them to con me into buying a car for more than I could afford. The opposite is true. Braden was very kind and helpful and got me a better financing option than I asked for. It was a great experience and I would recommend buying from Braden to anyone.
Source:
Google
March 7, 2023
Had a great experience at Borman Automotive. David and Braden were very helpful to us with the purchase of our 2018 Ford F150. Would highly recommend David or Braden to help with your next vehicle purchase!
Source:
Google
March 1, 2023
Lourdes, Jeremy, and Adrian are all very nice and helpful in the process of helping us buy our family vehicle. So happy we got to work with them.
Source:
Google
February 19, 2023
First time financing a car and let me just say my sales guy Ken is an absolute joy. He’s quick and honest. He dropped the car off for me at my work cause I couldn’t make it in. The car is amazing so far. So glad I did this. Thanks Ken!
Source:
Google
February 16, 2023
Buyer beware! My white paint has been chiping and flaking for no reason on my 2017 Hyundai Sonata. I called Borman when it started chipping and they said the warranty didn't cover paint. I received a letter today that 2017 - 2018 Elantra, Sonata, and Santa Fe Sport vehicles are having issues with the white paint peeling or bubbling. They extended the warranty for 6 months. I called about my 2017 Sonata, but I purchased it in Sept 2016 and my car does not qualify to be repaired under warranty. My advice, stay away from Hyundai vehicles. There have been several recalls over the years on my car and now this! Not worth the money! Very disappointed with Hyundai and Borman. I guess I will be purchasing my next car someplace else. I read your response. Thank you for the number to contact. I still don't trust Hyundai. This car has had issues. I bought it new and have had several recalls. You sell these cars on your lot. Therfore, you are part of the problem. You should be able to stand behind what you sell.
Source:
Google
Responded on February 16, 2023
We are very sorry that the paint on your Hyundai is having issues and that the manufacturer isn’t able to meet your expectations. Unfortunately, this is an issue between you the owner and Hyundai, and there’s nothing that Borman Hyundai or …MoreWe are very sorry that the paint on your Hyundai is having issues and that the manufacturer isn’t able to meet your expectations. Unfortunately, this is an issue between you the owner and Hyundai, and there’s nothing that Borman Hyundai or any other dealer can do without authorization from Hyundai. We encourage you to contact Hyundai Consumer Affairs see if they can provide any goodwill assistance since your vehicle is outside of their stated warranty coverage period. Please call Hyundai at 1-800-633-5151 or email to: consumeraffairs@hmausa.com.
Borman Auto Plex Management
Pat Sullivan, Internet Manager
February 13, 2023
Best car buying experience! I highly recommend. Ask for Braden Tidwell as he helped me find the right vehicle as I couldn't figure out exactly what I wanted he was very patient and understanding of my needs.
Source:
Google
February 7, 2023
I got a 2023 Hyundai Elantra SEL. Buying a car can be a pain of course, but Braden was extremely attentive, helpful, and easy to work with. Definitely intend to dropping by Borman Autoplex when I'm looking for my next car!
Source:
Google
February 5, 2023
Braden and Melissa were great sales people to us. We got our new Honda CRV and helped us with all the gadgets that were new to us. Highly recommend them and Borman.
Source:
Google
February 2, 2023
Richie rich hell of a salesman very satisfied went over an beyond to help me out if you need a vehicle he is your man
Source:
Google
February 2, 2023
I just wanted to say what a great time it was trading and buying a new car at Borman the staff was great and explained all details
It was a pleasure to be sure THANK YOU the CONLEYS
Source:
Google
February 1, 2023
John in parts saved me about $50 from what I would have paid had not been told that I didn't need the entire part.
Source:
Google
January 30, 2023
Overall experience was satisfying. I walked the lot without being hounded, found the vehicle I wanted, went inside and spoke to Car sales rep. Braden. Braden was busy working with other individuals, but found the time to assist me. I also met another sales rep. Bennie who helped me get the best deal for my trade in. The two worked together to deliver a great experience. Well done Borman Honda!
Source:
Google
January 28, 2023
Salesman and sales manager were helpful and not pushy. It was a good experience.
Source:
Google
January 18, 2023
We had a very good buying experience with our sales consultant, Pierce Montoya, he has been very helpful with the trade-in of our previous vehicle and knowledgeable about our new vehicle. We would highly recommend this dealership to those interested in buying right now!
Source:
Google
January 18, 2023
Purchased a Ford Escape about 3 months ago, received great service from our sales rep, Pierce Montoya. Mr. Montoya has continued his great service by helping us out with different technology issues on our car and other concerns. Just say Mr Pierce yesterday, he was very helpful again!
Source:
Google
January 15, 2023
Great experience, Braden was very helpful.
Great experience, Braden was very helpful. Was extremely fast. Thumbs up for the sales person.
Source:
Cars
Responded on January 15, 2023
We’ll highly recommend anyone that is going to buy a car.
Borman Auto Plex Management
Pat Sullivan, Internet Manager
January 15, 2023
Great experience, Braden was very helpful.
Was extremely fast. Thumbs up for the sales person.
Was extremely fast. Thumbs up for the sales person.
Source:
DealerRater
Responded on January 19, 2023
We’ll highly recommend anyone that is going to buy a car.
Borman Auto Plex Management
Pat Sullivan, Internet Manager
January 13, 2023
The staff was amazing! They went above and beyond to make the car buying experience smooth.
Source:
Google
January 2, 2023
Best car buying experience of my life.
Best car buying experience of my life. Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get me the car I wanted, at the price I wanted. Martin Espinoza did a great job with financing. Can't recommend Borman Hyundai enough. Will be buying my next Hyundai from Borman. Thanks again for making the car buying experience enjoyable again.
Source:
Cars
January 2, 2023
Best car buying experience of my life. Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get me the car I wanted, at the price I wanted. Martin Espinoza did a great job with financing. Can't recommend Borman Hyundai enough. Will be buying my next Hyundai from Borman. Thanks again for making the car buying experience enjoyable again.
Source:
Google
January 2, 2023
Great guys to buy a vehicle from. Quick to respond to questions and very easy to deal with.Straightforward deal. They don't try to play with the numbers.
Source:
Google
January 2, 2023
Best car buying experience of my life.
Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get
Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get me the car I wanted, at the price I wanted. Martin Espinoza did a great job with financing. Can't recommend Borman Hyundai enough. Will be buying my next Hyundai from Borman. Thanks again for making the car buying experience enjoyable again.
Source:
DealerRater
December 22, 2022
Just recently purchased a 2022 Honda Civic.
I am very pleased with my purchase. The sales manager and salesman frankly everyone there was really, really nice and professional. Over the years I
I am very pleased with my purchase. The sales manager and salesman frankly everyone there was really, really nice and professional. Over the years I have purchased several new cars from other dealers and the level of professionalism at Borman is unmatched. It was a a truly nice experience to have purchased a vehicle from Borman Honda and I highly recommend them to anyone looking for a new or Certified Used Car.
Source:
DealerRater
December 22, 2022
Just recently purchased a 2022 Honda Civic.
Just recently purchased a 2022 Honda Civic. I am very pleased with my purchase. The sales manager and salesman frankly everyone there was really, really nice and professional. Over the years I have purchased several new cars from other dealers and the level of professionalism at Borman is unmatched. It was a a truly nice experience to have purchased a vehicle from Borman Honda and I highly recommend them to anyone looking for a new or Certified Used Car.
Source:
Cars
December 22, 2022
Amazing place to buy a car!! Rich made the whole process quick, easy and painless. He was with us from start to finish and showed us how to work everything on the car. We will definitely be back next time we need a vehicle!!
Source:
Google
December 19, 2022
Had a great buying experience with Pierce Montoya. Great service, honest, experienced and very pleasant. Great service after the sale. Will use again.
Source:
Google
December 13, 2022
We have been looking for a truck for the past year. Our salesman Pierce kept looking for just the right truck. As soon as he saw it he made sure we knew about that day. A couple weeksLater we drove off in a new F250.Thanks Pierce
Source:
Google
November 27, 2022
I’m currently in the process of purchasing my first vehicle and Jaylen from Borman has helped tremendously! He has helped answer all my questions and guide me through this process. Thank you to Jaylen and the team for the help so far!
Source:
Google
November 19, 2022
5 star buying experience from Borman Autoplex! It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire team at Borman was amazing including: Melissa, Martin, and Bruce. Braden helped me find the perfect Honda CRV and provided exceptional customer service. I couldn’t recommend Borman enough. Thank you for helping me find my dream car! If you need some new wheels, come to Borman.
Source:
Google
November 19, 2022
5 star buying experience from Borman Honda!
It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire tea
It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire team at Borman was amazing including: Melissa, Martin, and Bruce. Braden helped me find the perfect Honda CRV and provided exceptional customer service. I couldn’t recommend Borman enough. Thank you for helping me find my dream car! If you need some new wheels, come to Borman.
Source:
DealerRater
November 19, 2022
5 star buying experience from Borman Honda!
5 star buying experience from Borman Honda! It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire team at Borman was amazing including: Melissa, Martin, and Bruce. Braden helped me find the perfect Honda CRV and provided exceptional customer service. I couldn’t recommend Borman enough. Thank you for helping me find my dream car! If you need some new wheels, come to Borman.
Source:
Cars
November 16, 2022
I want to thank Braden Tidwell for his fantastic service during the purchase of my Elantra Limited. He and the staff at Bormans are top notch professionals at helping you find the perfect vehicle for you. Don't trust your business to anyone else. My purchase was the 4th Hyundai I purchased from Borman Hyundai over the years and I am always glad I did.
Source:
Google
November 14, 2022
Me and my husband are very happy with the service we got it was amazing, perfect, Mr. Braden and Mr. Bennie were very nice and helpful in every way, will definitely recommend 100% . Very happy with my new car.
Source:
Google
November 7, 2022
Borman is always taking care of me. I appreciate all of them Richard and Damion are always there thanks guys.
Source:
Google
November 5, 2022
Awesome service department!! I called ahead & spoke to Alex, he was familiar with the issue as it's apparently common, he said he would take care of it as soon as we could get in!! The staff was very welcoming & accommodating, truly appreciate them!! Thank you Alex, definitely 5 stars!!!
Source:
Google
November 4, 2022
Today I went to pick up my part that I paid for two days ago. Salesman walked me to the parts area that was still open. As I get to the window the heavy set Caucasian older man, aka parts manager, told me "I don't wait for no one, it's friday" and shut the window in my face. I own two hyundais and I will never be returning to borman for anything after this experience. I'd rather wait a week for parts online. Worst customer service I've ever experienced and the rudest person I've encountered in a long time. I will be contacting Lisa mendoza Monday morning and getting my part. This is ridiculous.
Source:
Google
Responded on November 18, 2022
Although we make every effort to train our employees in delivering the best customer service possible, sometimes mistakes are made. This is one of those regrettable instances. Although our parts department closed for the day 15 minutes …MoreAlthough we make every effort to train our employees in delivering the best customer service possible, sometimes mistakes are made. This is one of those regrettable instances. Although our parts department closed for the day 15 minutes prior to your arrival, our employee neglected to close the service window and wasn’t prepared to help you. However, all he needed to do was find your prepaid part and hand it to you. Instead, this employee responded in a way that isn’t up to our standards, and he has been reprimanded for his failure. We have tried to contact you twice this morning and left voicemails for you to apologize for this situation personally, and we would be happy to deliver your part to you free of charge. Please contact us at your earliest convenience… and again, our apologies for not delivering on our promise of outstanding customer service.
Borman Auto Plex Management
Pat Sullivan, Internet Manager
November 3, 2022
I feel very fortunate to have met Braden, Bennie and
I feel very fortunate to have met Braden, Bennie and Bruce at Borman Ford/Honda in Las Cruces, NM. I recently found myself in a difficult position when my only vehicle had a serious mechanical issue, and I was without a reliable car to drive. The sales team at Borman Ford/Honda got right to work to help me find a new vehicle. I knew that given the supply issues affecting the entire automotive industry nationwide, that it would be difficult finding a new vehicle with all the features I was looking for. However, I can happily report that within approximately four weeks the sales team at Borman called me to tell me the vehicle I was looking for was delivered and ready for pickup. I got exactly what I was looking for and could not be more pleased with the service I received at Borman. Borman's sales team not only stayed in touch with me prior to my vehicle's arrival but continue to reach out to me to make sure everything is working correctly and to see if I have any questions or concerns. I truly feel like I have not only developed a relationship with Borman Ford, but that I have friends at Borman who can help me when I have vehicle troubles. Best of all, I know the staff at Borman are honest and will do what they say they will do. I will not hesitate to contact Borman again in the future to purchase my next vehicle.
Source:
Cars
November 3, 2022
I feel very fortunate to have met Braden, Bennie and
Bruce at Borman Ford/Honda in Las Cruces, NM. I recently found myself in a difficult position when my only vehicle had a serious mechanical issue, a
Bruce at Borman Ford/Honda in Las Cruces, NM. I recently found myself in a difficult position when my only vehicle had a serious mechanical issue, and I was without a reliable car to drive. The sales team at Borman Ford/Honda got right to work to help me find a new vehicle. I knew that given the supply issues affecting the entire automotive industry nationwide, that it would be difficult finding a new vehicle with all the features I was looking for. However, I can happily report that within approximately four weeks the sales team at Borman called me to tell me the vehicle I was looking for was delivered and ready for pickup. I got exactly what I was looking for and could not be more pleased with the service I received at Borman. Borman's sales team not only stayed in touch with me prior to my vehicle's arrival but continue to reach out to me to make sure everything is working correctly and to see if I have any questions or concerns. I truly feel like I have not only developed a relationship with Borman Ford, but that I have friends at Borman who can help me when I have vehicle troubles. Best of all, I know the staff at Borman are honest and will do what they say they will do. I will not hesitate to contact Borman again in the future to purchase my next vehicle.
Source:
DealerRater
October 26, 2022
just purchased a used truck from Brenda. She was diligent in getting us a great deal and worked with us throughout the complete sale.
Source:
Google
October 26, 2022
I want to say how great the service and experience was buy my new 2022 Ridgeline Truck at the used sales building. Brenda Cruz, Garrett, and Junior are amazing at this job. This is my 3rd car buy and this team is the best. They help finance with ease.They got me into a vehicle I love. They answer any questions I had about the features on my truck. Plus Brenda took the time to find me a truck I could keep for life. She keep me informed on everything including warranty that my truck now has.These three are the best to have when buying any vehicle. Brenda Cruz, Garrett and Junior thank you so much for helping me and the time. I recommend going to Borman Autoplex to everyone.
Source:
Google
October 25, 2022
Fantastic experience with buying my first car Taylor and Braden really helped me out on getting my ideal finance option definitely recommend them and Borman.
Source:
Google
October 19, 2022
I would like to give a special thank you.
To the entire Borman Autoplex Family on my purchased of a 2017 Hyundai Sonata. Also, great appreciate to Sales Professional Mr. Braden Tidwell for al
To the entire Borman Autoplex Family on my purchased of a 2017 Hyundai Sonata. Also, great appreciate to Sales Professional Mr. Braden Tidwell for all his help and outstanding guidance throughout the whole process. And a big thanks to Mr. Taylor for his support. Once again thank you...
Source:
DealerRater
Responded on October 19, 2022
Additional thanks to Mr. Martin and Mr. Bruce... appreciate your help with my purchased. Your entire team made my experience a successful outcome.
Borman Auto Plex Management
Pat Sullivan, Internet Manager
October 19, 2022
Customer Service NOT!
3 oil change/warrantyvisits and disappointed. Relocated from AZ CUSTOMER SERVICE WAS FABULOUS! Sad, pathetic here in Cruces, under 10 K miles-no courtesy car wash, someone spilled coffee on drivers seat, greasy boot prints on mats!!!(moms car that I handle with utmost respect) during recent service (10/18/2022) Extremely frustrated!
Source:
Cars
October 18, 2022
I would like to give a special thank you. To the entire Borman Autoplex Family on my purchased of a 2017 Hyundai Sonata. Also, great appreciate to Sales Professional Mr. Braden Tidwell for all his help and outstanding guidance throughout the whole process. And a big thanks to Mr. Taylor for his support. Once again thank you...
Source:
Google
October 16, 2022
I got a 2022 Hyundai Accent from here and Braden Tidwell helped us and was amazing. He was very helpful and informative. Highly recommend
Source:
Google
October 12, 2022
Just got our new to us Tahoe the sales team at Borman made it happenJoey our salesman went above and beyond he really made my wife's dream come truenot only did he expedite the buying and sales process, he brought the paperwork and delivered our new Tahoe to our houseTo finalize the dealnow that's good customer servicethank you for making this happen
Source:
Google
October 11, 2022
Pla e needs to be closed down scammers junk cars and rude workers
Source:
Google
Responded on June 9, 2022
Sorry we have no record you visiting our dealership and with no description of your issue with the dealership there is not much we can do to help you.
Borman Auto Plex Management
Pat Sullivan, Internet Manager
October 7, 2022
Worked with Benny and the Jets ( lol Braden and Matin!) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going home with a new joy ride!!
Source:
Google
October 7, 2022
Worked with Benny and the Jets ( lol Braden and Matin!
) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going ho
) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going home with a new joy ride!!
Source:
DealerRater
October 6, 2022
The purchase of my car was excellent at Borman park with Ken!! I was unfortunately in an accident in my new vehicle and took for repairs in the body shop at Borman since I bought my car there with ease. That was a very unfortunate mistake!!! It’s been over a month and they just started on repairs last week, when I was told to go in for a rental since my insurance rental ran out they said to go anytime of the day, I went for my lunch at work only to be told they didn’t have my rental ready. This is the last place I would suggest for repairs in the body shop, they have no communication with eachother and couldn’t even get an answer to why it has taken so long for repair.
Source:
Google
October 3, 2022
Just bought a used 2019 Hyundai Tucson from Borman Autoplex! The whole process, although long, went very smoothly. Huge shoutout to salesman Braden Tidwell. He was very friendly, patient, and thorough. He spent hours with me trying to find a car that was right for me and my family. We looked at many different cars, some from their website, others on the lot and test drove 4 separate vehicles. He was extremely patient as we went back and forth on what we wanted and in no way pressured us to make a decision. He truly just wanted us to find a car that we wanted and that we would be happy with. My previous car was purchased under a pressuring salesman and turned out to have a lot of problems, so I appreciate the patience and genuine care that Braden had to help me find what was right for me, not to just make a sale.Bruce Weinreich, the sales manager was also great in the process, as he made us the final deal that allowed us to walk out feeling satisfied with our purchase. Buying a car is a lot of money, and the price has to be right. He worked with us to get the right price so that we didn't have to compromise and spend over budget to buy something we wanted.Finally, I have to acknowledge our time with Roberto Avina, the finance manager. He was awesome! Very knowledgeable about interest rates and who we could finance with to get the best interest rate. And very friendly. Overall, he made the final process very smooth and we had all the information we needed to walk out the door with my new car!My previous experience with car dealerships has not been good. I was stressed and anxious when it came to buying a new car because I didn't want to deal with pressuring salesman. However; my experience at Borman Autoplex was great and I don't have any regrets stopping in. When it comes to buying another car in the future, I would go back to them again. Thanks for making my experience better than the last!
Source:
Google
October 1, 2022
I bought a truck here when i traded it in elsewhere they told me these guys overpriced it. Came a second time today with husband to acquire a second car they didnt even try to get him financing they wanted a down payment of 5k off the bat for a not so expensive car to make their commission immediately or wanted to force me to cosign which is something very personal they shouldnt be meddling with, service has gone way down as well as inventory, and on coffee says service or sales customers only basically dont get any if u dont buy a car from usWill take business elsewhere its a shame cause ive bought 3 cars from u before and no more! And my family over 6 will refer everyone else to another dealer
Source:
Google
September 28, 2022
Good customer service, exciting car buying experience and professional staff. Clean and inviting facility. Great communication skills, quick and efficient car buying experience! For your car buying needs you can count on Braden Tidwell with @borman_autoplex any day.
Source:
Google
Responded on September 29, 2022
Thanks so much for your positive review Yanis!We are happy you feel you received great service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have …MoreThanks so much for your positive review Yanis!We are happy you feel you received great service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
September 27, 2022
I purchased my 2023 Hyundai Elantra Sel 3 weeks ago and I love my car so much !!! I am a returning customer and Braden and Martin took care of me both times .This was a very smooth process from start to finish .You guys answered all questions I had. I really appreciate your time and effort you put into helping me find the perfect car for me and my son !!! Thank you both once again !!!
Source:
Google
Responded on September 29, 2022
Sanora,Thanks for your positive review on your purchase experience! We are happy you …MoreSanora,Thanks for your positive review on your purchase experience! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
September 18, 2022
Electric vehicles are hard to locate but we found one at Borman Autoplex. From the beginning to the end of our purchase experience Braden was very knowledgeable, competent and patient answering all our questions and concerns. He responded quickly to emails and text messages. Since we live quite a distance from Las Cruces, our vehicle was delivered to our home by a Las Cruces towing company arranged by Braden, which also receives 5 stars. All things considered this was a 5 star experience.
Source:
Google
Responded on September 21, 2022
Susan...thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there isanything else we can help you with. It’s a real pleasure to have you as one of …MoreSusan...thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there isanything else we can help you with. It’s a real pleasure to have you as one of our customers.Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
September 15, 2022
Update: after months of being respectively calm with the whole process I meet with the owner. I was lied to and told that he wasn't there. After demanding to speak to him I finally was led to his office where he was the whole time. The conversation ended with him telling me he doesn't pay for his company's mistakes nor does he pay for his employees mistakes or lies. He didn't think I'd record the meeting. I did. I'm very happy I did. Couldn't believe the words that came out of his mouth.We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was:-bumper that was removed- bumper was painted not the same color to match- grill isn't attached inside the bumper- fenders are misaligned and have gaps- hood is not aligned with gaps on one side and tight on the other- texture of the bumper looks to be poorly repaired with fiberglass (bondo filler)-undercarriage cover loose and hanging- built in cameras not operable or working- sensors not working for crash avoidance- center console inside taken apart-food all over the floor inside- steering feels off- brakes don't feel the same- sanded and not even clear coated in places where bumper meets fenders- passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used- headlights not even when on- and more...This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things" and proceeded to continue making me feel bad for noticing major damage to my vehicle. He offered to replace the bumper saying "we don't normally do this but" (as if he's doing me a favor) and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. My automatic brakes engaged on roadrunner heading home with no one in front of me. I asked for video of the incident and I was told it happened "out of view of the cameras." I contacted my insurance and they're trying to work with the dealerships insurance but it's been horrible. My new Lincoln has lost all of its value and I still have up continue paying it off because they will not take responsibility. I'm assuming that they will not even pay for any depreciating factors given the fact that they're so non communicative with insurance and even Lincoln motors when they tried to contact. I'm very disappointed in Borman and knowing we bought 2 vehicles the same night and brought 2 more people to them within 2 weeks to buy more based on the buying experience I am really torn up over how customer loyalty works there. It seems like the sale is a song and dance of impressing the buyer not afterwards good luck getting any honesty or help. This is going to be a horrible, lengthy and expensive process for me. EXPENSIVE. I thought I could trust them. Nothing they can do or say will ever meet any standards of trust that would get me to bring my vehicle back to them or have any doings with them ever again.
Source:
Google
Responded on September 21, 2022
Mr. Sergeant,Again, as we have said before, we regret that your vehicle was damaged while at …MoreMr. Sergeant,Again, as we have said before, we regret that your vehicle was damaged while at our service department. As you know, you chose to file an insurance claim for your repairs with the dealership’s insurance company. Additionally, you also opted to have your vehicle repaired at another body shop instead of at the Borman Autoplex. If you are now not happy with the repairs on your car from that other body shop, that is between you, the insurance company, and that other shop. Any perceived loss of value of your car would also be covered by the same insurance claim filed under the Borman Autoplex policy.
Borman Auto Plex Management
Pat Sullivan, Internet Manager
September 12, 2022
It was a little rough at first in but once I got help they were helpful and kind they help me get into a decent vehicle so far still has been really reliable
Source:
Google
Responded on September 13, 2022
Hi Stefanee,Thank you for your nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you …MoreHi Stefanee,Thank you for your nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Fred MaestasBorman Used Select Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
September 10, 2022
After 5 months of waiting I finally got my car from Honda. Bruce and Braden were definitely a big help in the process. The car was amazing and would recommend the level of service that was provided. Thank you.
Source:
Google
Responded on September 21, 2022
We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreWe are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
September 1, 2022
Steven in service took great care of me and all my car questions with my dad just now. Good job, Borman!
Source:
Google
Responded on September 2, 2022
Izzei,We are happy you had a positive experience from our service department. Let me …MoreIzzei,We are happy you had a positive experience from our service department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers.Sincerely,Doug QuillenBorman Service Manager575-525-4542
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 31, 2022
Responded on September 1, 2022
Your feedback is important to us, and we regret that we did not meet your expectations. You did not specify what your negative review is in regards to so we would like the opportunity to discuss your experience in greater detail. Please …MoreYour feedback is important to us, and we regret that we did not meet your expectations. You did not specify what your negative review is in regards to so we would like the opportunity to discuss your experience in greater detail. Please feel free to reach out to me at your earliest convenience.Thank you,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 31, 2022
I called and checked about a vehicle, Joey N. called me and let me know what was coming in. Followed up and was very knowledgeable. Made the process quick and easy. Can't get better than that.
Source:
Google
Responded on September 1, 2022
Dan,We are happy you feel you received excellent service from our dealership. Let me …MoreDan,We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 31, 2022
Amazed by the staff and how nice everyone was with us. Love my new 2022 Atlas Blue Explorer!!! Pierce Montoya was so knowledgeable and kind with the entire process from start to end and even after our purchase with calling and checking in on us. I highly recommend going to them for all your Ford needs. Soon we will be back for our F150 purchase!
Source:
Google
Responded on September 1, 2022
Thanks for your positive review Sheridan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review Sheridan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 29, 2022
Top of line service nothing hidden just the facts...
Source:
Google
Responded on September 1, 2022
Michale,We are happy you feel you received excellent service from our dealership. Let me …MoreMichale,We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 18, 2022
As always dealership took care of my Maverick and first 2 oil changes were on the house.
Source:
Google
Responded on August 19, 2022
Chris.... Thanks for your great review! We are happy you had a positive experience from our service department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers. …MoreChris.... Thanks for your great review! We are happy you had a positive experience from our service department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers.Sincerely,Doug QuillenBorman Ford, Lincoln & Mazda Service Manager575-525-4542
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 17, 2022
Thank you Braden and Bruce for all the help! We really appreciate the time and effort you guys put into helping us find the perfect vehicle for our growing family!
Source:
Google
Responded on August 18, 2022
Monic ... we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreMonic ... we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 13, 2022
Jereme is the guy to talk to helped me decide what truck I need very professional and helpful
Source:
Google
Responded on August 19, 2022
Jereme, We are very happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreJereme, We are very happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 9, 2022
I purchased a used subaru in the middle of June. Cecil was great and so was junior, when they were making money. It is now August 8th and after a dozen requests to find out where my plates are, I find out from my bank that they have not received the title yet. Cecil gave me the run around saying that he would check everytime I asked. He never checked. Bottom line, they're interested only in making money off of you at borman autoplex, and once that's done, you're nothing to them. They also charge $100 when buying ued for n inspection and servicing. My car was not serviced. The date on the oil filer written in sharpie was september 2021, the air filter and cabin air filter were full of bugs and dirt. Rip off dealer. Avoid this dealer at all costs. There are far better deals and far better human beings literally anywhere else. Despicable.
Source:
Google
Responded on September 1, 2022
Your feedback is important to us, and we regret that we did not meet your expectations. We understand your frustration and we are sorry for the delay that came in part from a third party responsible for processing part of the paperwork for …MoreYour feedback is important to us, and we regret that we did not meet your expectations. We understand your frustration and we are sorry for the delay that came in part from a third party responsible for processing part of the paperwork for your car, which we needed to finish the register process on you car in a timely matter. We also had people out in our office due to illness that slowed down the process as well. Please feel free to reach out to me at your earliest convenience if you need help with anything else or have any additional questions.Thank you for your business,Garrett SchavierBorman Used Car Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 4, 2022
This was our second experience buying a Honda at Borman. We found them to be personable, professional and courteous. They helped us find a car to fit our needs. We will continue to stay with them for our service needs. Thank you Braden and Pat.Tom and Barbara Koller
Source:
Google
Responded on August 9, 2022
Thomas .... Thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our …MoreThomas .... Thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 2, 2022
Bought my 2017 Ford F-250 a few months back and couldn’t be happier, Huge thank you to Jereme Lackey for the helping me through the process making it easy! A pleasure to do business with and will be back again in the future to purchase another.
Source:
Google
Responded on August 9, 2022
Thanks for your very nice positive review Nathan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your very nice positive review Nathan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 31, 2022
Just purchased a new vehicle from Borman. Thanks to Melissa for her patience during the process. I would recommend her.
Source:
Google
Responded on August 9, 2022
Thanks for your positive review Rebeca!!Let me know if there is anything else we can help you with. …MoreThanks for your positive review Rebeca!!Let me know if there is anything else we can help you with.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 28, 2022
Paul Garay charged me 114.00 to diagnose a problem with my seat belt/airbag system. But they could not diagnose the problem and told me it would cost 400.00 more for continued diagnostics. However, he said he could not promise to find or fix the problem. When I questioned the 114.00 charges, he removed them, but told me he would not work on my vehicle in the future, and to find another dealership.
Source:
Google
July 28, 2022
Responded on August 9, 2022
Ruvicell... you feedback is important to us, and we regret that we did not meet your expectations. You just gave us a three star review without an explanation and now you are giving us a two star review with no explanation. We would really …MoreRuvicell... you feedback is important to us, and we regret that we did not meet your expectations. You just gave us a three star review without an explanation and now you are giving us a two star review with no explanation. We would really like to visit with you on and try to understand and help you with your issue what ever it may be.Please call me at your earliest convenience.Thank you,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 26, 2022
I highly recommend purchasing your next new (or used) vehicle from Borman Autoplex. I recently purchased a brand new 2022 Hyundai Tucson Hybrid and couldn't be more impressed with Borman's professionalism and service. They really went above and beyond. Braden Tidwell took care of me completely - even picking me up at the airport (El Paso) since I had to fly in to pick up the new SUV. I even got homemade Thai cookies for the road (which didn't last long)! Thank you again for all the help!-Brent
Source:
Google
Responded on July 27, 2022
Thank you Bert! We appreciate for your positive feedback and we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of …MoreThank you Bert! We appreciate for your positive feedback and we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 25, 2022
I would definitely recommend this place to anyone, they make car buying very stress free. My salesmen Braden & Taylor, Finance Manager Martin, and Sales Manager Bruce all made it all very enjoyable time!
Source:
Google
Responded on July 27, 2022
James,James, …MoreJames,James,Thanks so much for your nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 20, 2022
Courtois and friendly staff
Source:
Google
Responded on July 21, 2022
Thank you for your positive review Jose! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …Thank you for your positive review Jose! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739More
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 19, 2022
Loving my new truck. Thank you Braden for a quick, painless process and always taking care of any questions I have or vehicle needs.
Source:
Google
Responded on July 21, 2022
Sara,THANK YOU! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreSara,THANK YOU! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 18, 2022
They did a great job
Source:
Google
Responded on July 21, 2022
Thanks for your positive review Glenn!We are happy you feel you received excellent service from our dealership. Let me …MoreThanks for your positive review Glenn!We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 18, 2022
Very good!
Source:
Google
Responded on July 18, 2022
Paul thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MorePaul thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 12, 2022
Great experience! Braden was attentive and met our needs completely! Paperwork was completed timely and we were able to get the car we wanted at a great price!
Source:
Google
Responded on July 13, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 5, 2022
Great place, location, and customer service. Ask for Braden or David, both salesmen were incredibly patient and helpful. They are willing to negotiate the price of the car down to an agreeable price. They also offer a great coverage for your car. Give it a try!
Source:
Google
Responded on July 18, 2022
Thanks for your positive review! Let me know if there is anything else we can help you with! …MoreThanks for your positive review! Let me know if there is anything else we can help you with!Sincerely,Fred MaestasBorman Used Car Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 4, 2022
Responded on July 8, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 2, 2022
Another awesome purchase that went smoothly thanks to Bruce and Braden! Thanks guys, we love the truck!!
Source:
Google
Responded on July 3, 2022
Gretchen,Thank you for your positive review! We are happy you feel you received excellent …MoreGretchen,Thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
July 2, 2022
I had the most pleasant buying experience with the Borman Autoplex that I've ever had. This is the second Honda that I've purchased from there, and the process was even more smooth. They were timely, efficient, and very courteous in consummating the deal. Also, they were extremely patient with me when covering the internal controls and operation of the vehicle. Thank you Braden and Bennie!
Source:
Google
Responded on July 3, 2022
Thank you Yvette!Let me know if there is anything else we can help you with. It’s a real pleasure …MoreThank you Yvette!Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
June 21, 2022
Bought a new vehicle here. Joey Neveraz worked out a good deal. It was a long time coming because of the market but it was worth the wait
Source:
Google
Responded on June 22, 2022
Jeff, Thank you for your purchase and the great review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreJeff, Thank you for your purchase and the great review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
June 21, 2022
Thank you Cesar Hernandez for the email to remind me the dealership that ruined my first car buying experience. Pretty sure it was a manager I dealt with. June of 2020. Came in I wanted the 2015 Honda Accord. Offered 11,000. They said yes so I put a $3,000 down payment. Mind you I was stationed on Holloman roughly 70 miles away. I came back the next day and the total somehow became 15,000 with registration and “warranty”. I said I never wanted or asked for a warranty and I wanted it taken off. The gentleman said I’d have to come back the next day bc the paper work takes so long. Fast forward to today and I work at CarMax where I can add a service plan and remove it with ease and still get a sale done in under 2 hours. I’ve studied sales law (in Co) and what they did to me as an Airman is illegal in my state. Shame on that sales tactic I hope they have leaned a more honest way to sell cars and make a living. However I’m giving 2 stars because I’ve taken good care of the vehicle and it’s taken good care of me. Just shady and dishonest sales tactics that grind my gears.
Source:
Google
Responded on June 22, 2022
Ethan,Your feedback is important to us, and we regret that you has an issue on your …MoreEthan,Your feedback is important to us, and we regret that you has an issue on your purchase. We would like the opportunity to discuss your experience in greater detail. Please feel free to reach out to me at your earliest convenience.Thank you,Freddie MaestasBorman Used Car Select Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
June 19, 2022
Pierce and Roberto were very kind and helpful, I would definitely do business with them again. Highly recommend!
Source:
Google
Responded on June 22, 2022
Audrey,We are happy you feel you received excellent service from our dealership. Let me …MoreAudrey,We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
June 17, 2022
Awesome place to buy a car and get maintenance. No hassle. David sold me my new 2020 Explorer and the process was a breeze. Very communicative team from service to body shop. Continued excellent service into 2022, also from Richard in Service Dept. Still excellent service!
Source:
Google
Responded on April 30, 2021
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management
Pat Sullivan, Internet Manager
June 15, 2022
Pierce Montoya was very helpful with getting me the information I needed on a used vehicle. They got me in the same day and helped me with everything I needed. When I had questions pop up they were more than willing to explain and help me out.
Source:
Google
Responded on June 16, 2022
RESPONSEThanks for your positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreRESPONSEThanks for your positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Freddie MaestasBorman Used Select Sales Manager575-525-4500
Borman Auto Plex Management
Pat Sullivan, Internet Manager
June 15, 2022
By far the worst experience with this dealership. Braden Tidwell meets the salesmen stereotype - liar & untrustworthy even though I made it clear from the beginning I was purchasing a vehicle. No need for all the unnecessary lies and non existent promises made on his part. His manager Pat Sullivan wasnt any better. Such a nightmare since purchasing my vehicle. I guess if you're not a man going in to borman, expect to be lied to by these scumbags. Oh and make sure to document anything this "man" promises you on paper with his signature because he will twist your words to make you look like the liar.
Source:
Google
Responded on June 18, 2022
Priscilla,I would like the opportunity to discuss your unfortunate experience in greater …MorePriscilla,I would like the opportunity to discuss your unfortunate experience in greater detail so we can correct and improve our processes. Please feel free to reach out to me at your earliest convenience, I would really like to discus this with you further.Thank you,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management
Pat Sullivan, Internet Manager
August 11, 2016
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August 11, 2016
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July 26, 2016
Place is great
July 21, 2016
Jason Saxon - I am in process of searching for 2 vehicles Jason has been very helpful, professional ,and excellent product knowledge, informative,punctual and I am sure he will find my wants and needs in a vehicle
Source:
Edmunds
April 2, 2016
sales - my sales man Rigoberto Flores was great full of knowledge courteous well verse in proper people needs and what they are looking for in a vehicle my hats off to he is good check him out if you really want a great deal we are happy
Source:
Edmunds
November 28, 2015
Fantastic - Our experience in choosing our new SUV was great. Everyone was helpful, courtesy and went out of their way to make our experience great.
Our salesman made the experience fantastic.
Source:
Edmunds
July 23, 2015
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July 9, 2015
Terrible!!! Stay away... - After 3 or more hours negotiating, they came up with a price for a new vehicle, and a trade-in price for my current vehicle. As always, they requested my signature on the offer and we were agree on the terms.
When I was signing the paperwork, and the new vehicle was taken to fill up with gas and wash it over, some one said that a mistake was made, and they could not honor the offer made.
I was mad, spoke with the sales manager, with no result.
Two days later, I spoke with the General Manager Bruce Weinrich, who apologize, but did not change anything about respecting the deal they previously offered.
He basically spitted on his company name and reputation....He did not take any responsibility for the mistake made by his team, or tried to compensate some how the situation.
Please do not give any more business to this company with no idea about customer service and formality...
Source:
Edmunds
July 1, 2015
The body shop does excellent work, I would highly recommend them if you need anything.
Source:
Facebook
June 7, 2015
Great Experience - This is our third time purchasing a car from this dealership. We have had wonderful experiences every single time. For our most recent purchase, Mr. Nathan Miller was the person helping us throughout the process. He is very professional and straight to the point. The whole transaction went smoothly, and we managed to buy our car for the lowest price available in this market. I would highly recommend Mr. Miller for future purchases.
Source:
Edmunds
January 28, 2015
My transmission had a problem in my 2002 Honda Accord as we were passing through Las Cruces, NM. I was pleased to see there was a full service Honda Dealer within a mile. They looked at my transmission, supposedly, and within way too short of a time made a diagnosis that would have required dismantling the transmission. Then they told us that they wanted OVER FIVE THOUSAND DOLLARS TO FIX IT, and said that my transmission had be replaced. Not having $5K on me, we drove to a used car dealer, completely separate from Borman, and asked if their mechanic could look at it. Within one hour it was fixed for a total of $120. DO NOT DO BUSINESS WITH THE HONDA DEALER AT BORMAN. THEY VERY DEFINITELY TRIED TO RIP US OFF. THEY KNEW WE WERE DRIVING HOME TWO THOUSAND MILES AND TRIED TO TAKE ADVANTAGE OF OUR SITUATION.
Source:
Facebook
January 3, 2015
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source:
Facebook
January 3, 2015
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source:
Facebook
January 3, 2015
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source:
Facebook
January 3, 2015
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source:
Facebook
January 3, 2015
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source:
Facebook
January 3, 2015
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source:
Facebook
January 3, 2015
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source:
Facebook
December 1, 2011
Outstanding Customer Service - I'm a military member from Holloman AFB, and I recently purchased a 2012 Hyundai Elantra from Borman.
I have more than my share of cars over my 48 years of life and I must say that this was my absolute best buying experience to date.
The young lady who sold me the car was outstanding.
At the time of my purchase, the demand for this model far exceeded the supply and some dealers were selling them above MSRP. These cars was literally selling as fast as they were being unloaded from the trucks. There was no haggling.
I had done my research and I knew how these cars were selling.
I was more than happy to pay MSRP for this particular model. Borman not only sold me the car at a fair price, they also gave me a military discount, which I didn't even ask for.
I can't say enough about the fine customer service I received during the sale and even weeks afterwards they followed up with me to ensure I was still happy.
I'll definitely buy from them again.
Source:
Edmunds
October 31, 2011
Go for Duane - I was really taken good care by Duane. He is nice, patient, and most important, he is honest. He tells you everything he know, never play tricks on the deal. If you are looking for a Hyundai in this area, just go directly to Borman Autoplex, and you have to ask for Duane! Any Hyundai dealership in Albuquerque, Roswell, Tucson or even Phoenix can't beat the price in Borman. Duane, he is the best salesman I've ever seen in other Auto dealers.
Source:
Edmunds
July 19, 2011
One price deal a promissed - Thanks to Sara we got what we wanted at the price we were looking to pay. It took a little while to get though the dealership process but we are happy with the car. This is our 6th vehicle we have bought from this dealer in 20 years.
Source:
Edmunds
April 11, 2010
Mazda 3 for our son - My wife and I bought a new Mazda 3 for our son recently. We decided to let him go to the dealerships by himself so he could experience shopping for a car on his own. He did all his own research online and then visited the dealerships with the cars on his buy list. He decided on a Mazda 3 from Borman Mazda.
We did the final sales transaction with our son but he did most of the work on his own. We were very impress with the way his salesman helped him and treated him. It was a very good experience for our family.
Source:
Edmunds
April 6, 2010
Best buying experience ever - I recently bought a new Honda CR-V from Borman Autoplex, and had a great experience. My salesperson was very friendly, and when he didn't have an answer about something (satellite radio pre-wiring), he found out. The price was very fair, and better than the other area Honda dealers by hundreds of dollars.
I've bought many cars over the years, but never as easily and professionally - and affordably! - as I did at Borman! Highly recommend!
Source:
Edmunds
