Testimonials

(4.3 of 5) - 53 Reviews
March 17, 2019
Jorge U
5/ 5stars
perfect
Source: Google
March 14, 2019
Anna M
5/ 5stars
Went to Borman autoplex here in las cruces NM and had a great experience! Drew was the one who helped me and he helped me buy a car on my own even on bad credit. Low down payment and it was serviced , detailed and they provided half a tank of gas! If you’re looking for a car I 100% recommend Drew.
Source: Google
March 12, 2019
Crystal E
3/ 5stars
Source: Google
March 10, 2019
Aaron B
5/ 5stars
After having a regrettable experience at Borman years ago, I reluctantly ventured through the lot searching for a new truck. Tony and Drew showed me around and we soon found a Ford F-150 that met all my needs. They were very professional, not pushy, and I actually enjoyed working with them throughout the entire process. If you’re in the market for a new vehicle, I would highly recommend you speak to one of these guys.
Source: Google
March 9, 2019
Jeff A
5/ 5stars
Drew and Shane did an outstanding job helping my mom find the perfect SUV for her needs. Thank you for making it easy!!
Source: Google
March 6, 2019
Bernardo C
5/ 5stars
Great non pressured buying experience by John. I was looking for a used hybrid an got an almost new Hyundai with miles left in the factory warranty and negotiated a fantastic price. Glad I made my first stop there on my car shopping. On my way back to El Paso Texas hit 60 mpgs. Fell in love with the car.
Source: Cars
February 28, 2019
5/ 5stars
Andy was outstanding in his salesmanship. He should be recognized for the knowledge he had. We were back and forth negotiating our best deal and he kept it going.
Source: DealerRater
February 28, 2019
5/ 5stars
From start to finish of my Bormen experience I had nothing but the absolute most amazing customer service I've ever had best decision ever.
Source: DealerRater
February 25, 2019
5/ 5stars
Andy Gare and the financial manager were very professional and listened to me and got me where I needed to be price-wise. I was very quick and to the point!! Great overall experience!!! Thanks Andy you rock!!
Source: DealerRater
January 31, 2019
5/ 5stars
Cesar Cruz greeted my husband and I in the parking lot while driving around looking for a ysed car. He was friendly and very professional. We were looking for a used car. We didn't find what we were looking for that day but a couple of days later Cesar called us and got us a great deal! He was knowledgeable throughout our experience and listened to our needs. We would recommend him to anyone interested in buying a Vehicle. The entire process at Borman Autoplex was positive thanks to Cesar and Sales Manager, Brenda Cruz and Finance Manager, Mr. Legarreta. This is why we continue to come back to Borman Autoplex for the the great overall service by everyone.
Source: DealerRater
January 23, 2019
5/ 5stars
I got the car I wanted at the price I could afford! I am extremely happy with the car and Andy helped me all the way through. He answered every question. Its been a great car buying experience. Thank you!
Source: DealerRater
January 19, 2019
5/ 5stars
Andy and Freddy in finance gave us clear and great information making this purchase a very smooth and pleasant experience. Our questions were answered fast and horario. Thank you
Source: DealerRater
January 17, 2019
5/ 5stars
Quick and easy! Found the rite car, always friendly customer service. No hassle, took time to help find, figure out exactly what we were looking for for the rite price and what we could afford
Source: DealerRater
January 2, 2019
5/ 5stars
Andy was very knowledgeable and straightforward. He answered all of my questions and took his time showing me vehicles I was interested in. Highly recommend working with him!
Source: DealerRater
January 1, 2019
5/ 5stars
Andy and even other staff was very friendly and provided me with excellent service. I went there three times and received excellent and courteous service each time. Andy provide me with very useful information which helped me to buy the right car.
Source: DealerRater
December 22, 2018
5/ 5stars
With the great customer service from Andy and Freddie at Borman Honda, I am a 1st time Honda CR V owner. Andy gave us information about the vehicle, let us test drive, and explained everything in detail. Freddy in the financial side helped us to understand the financing, options, and got it done for us. I was not sure about even doing the purchase at first or if we qualified, however they both were so thoroughl... I felt confident to go for it. Both of these guys really were great with us.
Source: DealerRater
July 21, 2018
Paige &
5/ 5stars
Thank You Mike W. (Sales Manager) we really appreciate you going above and beyond to solving our missing license plate. Thank you for resolving it. Britt & Paige Allsup
Source: Cars
June 12, 2018
jason f
5/ 5stars
I had a great experience at Borman, I saw the vehicle I wanted and that's exactly what I got at a great price. Larry "Larry the car guy" was an outstanding car salesman as well as his finance team. He was very knowledgable about his inventory and polite. I am going to reccomend to all family and friends.
Source: Cars
May 20, 2018
disappointed s
2/ 5stars
My husband and I purchased a new Honda from Borman less than one month ago. The salesperson was very friendly and we trusted everything he said. The salesperson enthusiastically also sold us on a 3M plastic coating for the front of the car to protect it from dings caused by rocks. The cost was several hundred dollars but he was able to get the cost reduced a few hundred dollars to $600. The salesperson said that the coating had a lifetime warranty. We had the coating put on the car the following week at the dealership. When my husband picked up the car, the paperwork that he was handed said that there was a "limited" warranty for only 5 years. When my husband called the salesperson for an explanation, he asked if we would like to have the coating removed or a refund. The salesman said to "let him check on that" and he'd get back to us. The salesman called back and said that in their training session, all of the salespeople were told that this product had a lifetime warranty. He also said that Borman was not willing to do anything about the miscommunication. We felt misled so my husband went back to Borman and spoke with one of the managers. The manager was kind and interested in "customer feedback" but still did not offer any kind of recompensation for their mistake. He did say that in their next training session, they would be sure and address this issue.
Source: Cars
May 10, 2018
jh
1/ 5stars
The salesperson spent a lot of time with us and was willing to let us test drive the vehicles in which we were interested as many times as necessary. However, when it came to making a deal it was all shenanigans. We asked for a bottom line on two different vehicles, both a lease and a purchase price, and they refused to do that. We had to pick one vehicle. Why not give us a comparison? Then it was all the back and forth shenanigans with "make us an offer"; well it's only good if you commit TODAY; everything had to go back to the sales manager. Such a huge waste of time! At another dealership we were able to get a lease and purchase quote within 10 minutes; different iterations as we requested for length of lease, mileage etc. We spent over two hours haggling back and forth with the salesperson and the sales manager and could never get a real breakdown of how they arrived at what our monthly payments would be. Also, they pulled a credit report before we even made a deal, which other dealerships do NOT do. This is not a reflection on the sales staff, but on the management of this dealership. They are not transparent - just want to play games and waste your time. They show no respect for their customers.
Source: Cars
May 9, 2018
Rosa
3/ 5stars
As a part of a repair, a new door was installed and painted. Additional areas were painted but unfortunatley flaws in the paint were apparent within days. I took my vehicle in several times for the imperfections to be repaired. They claimed that they buffed the area but the appearance continued to deteriorate to the point where flecks of paint were falling off of the door. The previous (manufacturers) paint job lasted in excell of 10 years without these issues. The did not resolve the issue even thougth is was still under warently and they were informed of the issues promptlly after initial repair. I had 3 other repairs that I was happy with but I will not be returning as this was the most costly repair with the least acceptable results.
Source: Cars
May 1, 2018
Wild T
1/ 5stars
I responded to an ad on cars.com. I received two automated responses from the dealership. The first from a "manager" and the second from a salesman. The second response said the car was being processed and that I would be contacted in a few days. Never heard a word after that.
Source: Cars
May 1, 2018
Will M
5/ 5stars
I researched trucks and what features I wanted. Frank M was my sales man, I gave him what features I wanted and what my budget was. Frank never forced me to spend more then I had and worked with me. He found me a truck and let me test drive others just to make sure I was getting the truck I wanted. After I test drove, the finance department worked with me to get the truck within budget. It was a great experience. I recommend going with Frank and the fiance department at Borman to get your next car.
Source: Cars
April 4, 2018
Juan &
4/ 5stars
Our sales person " vanessa moreno" was very professional. She did all in her experience to meet our needs in finding the car we were looking for. She gave us several options from different males and models until we found our new 2018 honda crv. We're definitely going to recommend borman autoplex & specifically her as their sales person.
Source: Cars
March 28, 2018
David
1/ 5stars
I was looking to buy a new Ford F-150 within a week and they had one I wanted but never answered my emails or phone calls. So I drove 7 hours away and paid for a 2018 in full.
Source: Cars
January 23, 2017
Michael L
3/ 5stars
Service is good oil change
Source: Foursquare
August 11, 2016
5/ 5stars
fdsafdas
August 11, 2016
5/ 5stars
blah blah
July 26, 2016
5/ 5stars
Place is great
July 21, 2016
joy12345
5/ 5stars
Jason Saxon - I am in process of searching for 2 vehicles Jason has been very helpful, professional ,and excellent product knowledge, informative,punctual and I am sure he will find my wants and needs in a vehicle
Source: Edmunds
April 2, 2016
phillipbencomo
5/ 5stars
sales - my sales man Rigoberto Flores was great full of knowledge courteous well verse in proper people needs and what they are looking for in a vehicle my hats off to he is good check him out if you really want a great deal we are happy
Source: Edmunds
November 28, 2015
joyfully3
5/ 5stars
Fantastic - Our experience in choosing our new SUV was great. Everyone was helpful, courtesy and went out of their way to make our experience great. Our salesman made the experience fantastic.
Source: Edmunds
July 23, 2015
5/ 5stars
bfdjablkfdnsa
July 9, 2015
mreyes057
1/ 5stars
Terrible!!! Stay away... - After 3 or more hours negotiating, they came up with a price for a new vehicle, and a trade-in price for my current vehicle. As always, they requested my signature on the offer and we were agree on the terms. When I was signing the paperwork, and the new vehicle was taken to fill up with gas and wash it over, some one said that a mistake was made, and they could not honor the offer made. I was mad, spoke with the sales manager, with no result. Two days later, I spoke with the General Manager Bruce Weinrich, who apologize, but did not change anything about respecting the deal they previously offered. He basically spitted on his company name and reputation....He did not take any responsibility for the mistake made by his team, or tried to compensate some how the situation. Please do not give any more business to this company with no idea about customer service and formality...
Source: Edmunds
July 1, 2015
Bill B
5/ 5stars
The body shop does excellent work, I would highly recommend them if you need anything.
Source: Facebook
June 7, 2015
EllaCani
5/ 5stars
Great Experience - This is our third time purchasing a car from this dealership. We have had wonderful experiences every single time. For our most recent purchase, Mr. Nathan Miller was the person helping us throughout the process. He is very professional and straight to the point. The whole transaction went smoothly, and we managed to buy our car for the lowest price available in this market. I would highly recommend Mr. Miller for future purchases.
Source: Edmunds
May 1, 2015
Jacob P
5/ 5stars
Source: Facebook
January 28, 2015
Robert R
1/ 5stars
My transmission had a problem in my 2002 Honda Accord as we were passing through Las Cruces, NM. I was pleased to see there was a full service Honda Dealer within a mile. They looked at my transmission, supposedly, and within way too short of a time made a diagnosis that would have required dismantling the transmission. Then they told us that they wanted OVER FIVE THOUSAND DOLLARS TO FIX IT, and said that my transmission had be replaced. Not having $5K on me, we drove to a used car dealer, completely separate from Borman, and asked if their mechanic could look at it. Within one hour it was fixed for a total of $120. DO NOT DO BUSINESS WITH THE HONDA DEALER AT BORMAN. THEY VERY DEFINITELY TRIED TO RIP US OFF. THEY KNEW WE WERE DRIVING HOME TWO THOUSAND MILES AND TRIED TO TAKE ADVANTAGE OF OUR SITUATION.
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
June 3, 2014
Diane L
1/ 5stars
Bait and switch, very unethical.
Source: YellowPages
July 10, 2012
john.harding.393950
1/ 5stars
Whomever wrote these glowing advertisement like reviews did not go to the same place I did. Do yourself a favor. Get a quote of the complete price including everything by e-mail before going there. If they won't do it, that tells you something. First time they try to pull a fast one, walk out the door. I'm not even talking used here, buying new makes you want to take a shower.
Source: YellowPages
June 7, 2012
omario662
5/ 5stars
Your staff was excellent. They gave me the best trade in value for my car. This is my second car bought at the Borman Autoplex.
Source: YellowPages
December 1, 2011
daveinnm1
5/ 5stars
Outstanding Customer Service - I'm a military member from Holloman AFB, and I recently purchased a 2012 Hyundai Elantra from Borman. I have more than my share of cars over my 48 years of life and I must say that this was my absolute best buying experience to date. The young lady who sold me the car was outstanding. At the time of my purchase, the demand for this model far exceeded the supply and some dealers were selling them above MSRP. These cars was literally selling as fast as they were being unloaded from the trucks. There was no haggling. I had done my research and I knew how these cars were selling. I was more than happy to pay MSRP for this particular model. Borman not only sold me the car at a fair price, they also gave me a military discount, which I didn't even ask for. I can't say enough about the fine customer service I received during the sale and even weeks afterwards they followed up with me to ensure I was still happy. I'll definitely buy from them again.
Source: Edmunds
October 31, 2011
linkz
5/ 5stars
Go for Duane - I was really taken good care by Duane. He is nice, patient, and most important, he is honest. He tells you everything he know, never play tricks on the deal. If you are looking for a Hyundai in this area, just go directly to Borman Autoplex, and you have to ask for Duane! Any Hyundai dealership in Albuquerque, Roswell, Tucson or even Phoenix can't beat the price in Borman. Duane, he is the best salesman I've ever seen in other Auto dealers.
Source: Edmunds
July 19, 2011
nmretired
5/ 5stars
One price deal a promissed - Thanks to Sara we got what we wanted at the price we were looking to pay. It took a little while to get though the dealership process but we are happy with the car. This is our 6th vehicle we have bought from this dealer in 20 years.
Source: Edmunds
April 11, 2010
daverjr
5/ 5stars
Mazda 3 for our son - My wife and I bought a new Mazda 3 for our son recently. We decided to let him go to the dealerships by himself so he could experience shopping for a car on his own. He did all his own research online and then visited the dealerships with the cars on his buy list. He decided on a Mazda 3 from Borman Mazda. We did the final sales transaction with our son but he did most of the work on his own. We were very impress with the way his salesman helped him and treated him. It was a very good experience for our family.
Source: Edmunds
April 6, 2010
horatio2
5/ 5stars
Best buying experience ever - I recently bought a new Honda CR-V from Borman Autoplex, and had a great experience. My salesperson was very friendly, and when he didn't have an answer about something (satellite radio pre-wiring), he found out. The price was very fair, and better than the other area Honda dealers by hundreds of dollars. I've bought many cars over the years, but never as easily and professionally - and affordably! - as I did at Borman! Highly recommend!
Source: Edmunds