Testimonials

(4.2 of 5) - 52 Reviews
January 17, 2019
5/ 5stars
Quick and easy! Found the rite car, always friendly customer service. No hassle, took time to help find, figure out exactly what we were looking for for the rite price and what we could afford
Source: DealerRater
January 15, 2019
Robert D
5/ 5stars
Our salesman, Rich Richards, was easy to work with and very knowledgeable about the truck we purchased. Also he was very helpful to demonstrate and explain the many electronic features of the Honda Ridgeline. He was very patient with the Senior Citizens purchasing the truck!
Source: Google
January 12, 2019
Mike F
5/ 5stars
My wife and I are extremely happy with our Lincoln Nautilus purchase. Look up Joey and Frank. Joey is a very nice young salesman and Frank is a certified Lincoln sales person. These folks bent over backwards for us and gave us a better deal than anyone in the country.
Source: Google
January 12, 2019
Lori S
5/ 5stars
I want to send a big shout out to Jason AKA "Fluffy" from Borman AutoPlex. He went beyond then expected for me and my mother on our vehicle purchase. Thank you for what you did for us and made sure we were satisfied. I highly recommend going with Jason for your new vehicle purchase. Once again Fluffy THANK YOU SOOOO MUCH for everything.
Source: Google
January 10, 2019
Esther D
5/ 5stars
I had the best experience with Joey Nevarez, Adrian, and Roberto at the Ford building. Shopping for a new car has never felt this relaxed upon stepping into Borman and working with these gentlemen. I wasn’t pressured and at best, they were knowledgeable, friendly, and absolutely professional! I’ll definitely be recommending my family and friends to do business here and with these men. Thank you for a great experience, I’m in love with my new vehicle!
Source: Google
January 9, 2019
Carol H
5/ 5stars
Lisa in service department very professional and friendly and quick service .
Source: Google
January 2, 2019
5/ 5stars
Andy was very knowledgeable and straightforward. He answered all of my questions and took his time showing me vehicles I was interested in. Highly recommend working with him!
Source: DealerRater
January 1, 2019
5/ 5stars
Andy and even other staff was very friendly and provided me with excellent service. I went there three times and received excellent and courteous service each time. Andy provide me with very useful information which helped me to buy the right car.
Source: DealerRater
December 22, 2018
5/ 5stars
With the great customer service from Andy and Freddie at Borman Honda, I am a 1st time Honda CR V owner. Andy gave us information about the vehicle, let us test drive, and explained everything in detail. Freddy in the financial side helped us to understand the financing, options, and got it done for us. I was not sure about even doing the purchase at first or if we qualified, however they both were so thoroughl... I felt confident to go for it. Both of these guys really were great with us.
Source: DealerRater
December 14, 2018
5/ 5stars
Just bought a new F150 I visited a couple of other dealers and came back to Borman. I am a return customer I won’t go any where else the whole experience was so easy!!
Source: DealerRater
December 10, 2018
5/ 5stars
I got a great deal on my new vehicle today, Andy Gare made this happen easy and friendly service he provided was a plus. Thanks
Source: DealerRater
December 2, 2018
5/ 5stars
Wasn't really expecting to buy, but got a good deal. Salesman David Barela and Mike Washam were very nice and made it a pleasurable experience. I'm glad I went in after all. Go buy a new truck and see these two gentleman!!!
Source: DealerRater
November 19, 2018
1/ 5stars
I would never do business with these clowns or recommend this dealer to anyone. Mike Washam is a poor excuse for a Sales Manager. My dad was trying to work a deal on a new truck and had his finances all squared away through his bank and was just waiting for the dealership to send a signed P.O. to finish the deal. Got the run around from the sales person all morning after being told the truck was still available only to receive a text letting him know that they had already sold the truck. Sales guy told him they could not honor the same deal if they had to dealer trade for another truck he would have to foot the bill for the extra cost. I spoke to Washam to attempt to remedy the issue and was met with a highly unprofessional, condescending “sales manager” who continually spoke down to me and spoke over me the whole conversation. Very disappointed in how my father and myself were treated. Will be contacting the BBB.
Source: DealerRater
November 19, 2018
5/ 5stars
Great Experience at this dealership with our sales rep Andy. He was very fast and helpful with our purchase. Great experience with our finance manager Fredy as well. Overall I highly recommend them all.
Source: DealerRater
November 8, 2018
5/ 5stars
Bought my first Hyundai with Borman Honda..I recommend Uzziel Jimenez, extremely knowledgeable and helpful...he even answered important questions on his day off. 5 star all the way!!!
Source: DealerRater
July 21, 2018
Paige &
5/ 5stars
Thank You Mike W. (Sales Manager) we really appreciate you going above and beyond to solving our missing license plate. Thank you for resolving it. Britt & Paige Allsup
Source: Cars
June 12, 2018
jason f
5/ 5stars
I had a great experience at Borman, I saw the vehicle I wanted and that's exactly what I got at a great price. Larry "Larry the car guy" was an outstanding car salesman as well as his finance team. He was very knowledgable about his inventory and polite. I am going to reccomend to all family and friends.
Source: Cars
May 20, 2018
disappointed s
2/ 5stars
My husband and I purchased a new Honda from Borman less than one month ago. The salesperson was very friendly and we trusted everything he said. The salesperson enthusiastically also sold us on a 3M plastic coating for the front of the car to protect it from dings caused by rocks. The cost was several hundred dollars but he was able to get the cost reduced a few hundred dollars to $600. The salesperson said that the coating had a lifetime warranty. We had the coating put on the car the following week at the dealership. When my husband picked up the car, the paperwork that he was handed said that there was a "limited" warranty for only 5 years. When my husband called the salesperson for an explanation, he asked if we would like to have the coating removed or a refund. The salesman said to "let him check on that" and he'd get back to us. The salesman called back and said that in their training session, all of the salespeople were told that this product had a lifetime warranty. He also said that Borman was not willing to do anything about the miscommunication. We felt misled so my husband went back to Borman and spoke with one of the managers. The manager was kind and interested in "customer feedback" but still did not offer any kind of recompensation for their mistake. He did say that in their next training session, they would be sure and address this issue.
Source: Cars
May 10, 2018
jh
1/ 5stars
The salesperson spent a lot of time with us and was willing to let us test drive the vehicles in which we were interested as many times as necessary. However, when it came to making a deal it was all shenanigans. We asked for a bottom line on two different vehicles, both a lease and a purchase price, and they refused to do that. We had to pick one vehicle. Why not give us a comparison? Then it was all the back and forth shenanigans with "make us an offer"; well it's only good if you commit TODAY; everything had to go back to the sales manager. Such a huge waste of time! At another dealership we were able to get a lease and purchase quote within 10 minutes; different iterations as we requested for length of lease, mileage etc. We spent over two hours haggling back and forth with the salesperson and the sales manager and could never get a real breakdown of how they arrived at what our monthly payments would be. Also, they pulled a credit report before we even made a deal, which other dealerships do NOT do. This is not a reflection on the sales staff, but on the management of this dealership. They are not transparent - just want to play games and waste your time. They show no respect for their customers.
Source: Cars
May 9, 2018
Rosa
3/ 5stars
As a part of a repair, a new door was installed and painted. Additional areas were painted but unfortunatley flaws in the paint were apparent within days. I took my vehicle in several times for the imperfections to be repaired. They claimed that they buffed the area but the appearance continued to deteriorate to the point where flecks of paint were falling off of the door. The previous (manufacturers) paint job lasted in excell of 10 years without these issues. The did not resolve the issue even thougth is was still under warently and they were informed of the issues promptlly after initial repair. I had 3 other repairs that I was happy with but I will not be returning as this was the most costly repair with the least acceptable results.
Source: Cars
May 1, 2018
Wild T
1/ 5stars
I responded to an ad on cars.com. I received two automated responses from the dealership. The first from a "manager" and the second from a salesman. The second response said the car was being processed and that I would be contacted in a few days. Never heard a word after that.
Source: Cars
May 1, 2018
Will M
5/ 5stars
I researched trucks and what features I wanted. Frank M was my sales man, I gave him what features I wanted and what my budget was. Frank never forced me to spend more then I had and worked with me. He found me a truck and let me test drive others just to make sure I was getting the truck I wanted. After I test drove, the finance department worked with me to get the truck within budget. It was a great experience. I recommend going with Frank and the fiance department at Borman to get your next car.
Source: Cars
April 4, 2018
Juan &
4/ 5stars
Our sales person " vanessa moreno" was very professional. She did all in her experience to meet our needs in finding the car we were looking for. She gave us several options from different males and models until we found our new 2018 honda crv. We're definitely going to recommend borman autoplex & specifically her as their sales person.
Source: Cars
March 28, 2018
David
1/ 5stars
I was looking to buy a new Ford F-150 within a week and they had one I wanted but never answered my emails or phone calls. So I drove 7 hours away and paid for a 2018 in full.
Source: Cars
March 25, 2018
Vanessa J
5/ 5stars
My experience at Borman was great. Pat Sullivan and Dwaune were great they were able to get me and my family into a new suv that we love.
Source: Cars
January 23, 2017
Michael L
3/ 5stars
Service is good oil change
Source: Foursquare
August 11, 2016
5/ 5stars
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August 11, 2016
5/ 5stars
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July 26, 2016
5/ 5stars
Place is great
July 21, 2016
joy12345
5/ 5stars
Jason Saxon - I am in process of searching for 2 vehicles Jason has been very helpful, professional ,and excellent product knowledge, informative,punctual and I am sure he will find my wants and needs in a vehicle
Source: Edmunds
April 2, 2016
phillipbencomo
5/ 5stars
sales - my sales man Rigoberto Flores was great full of knowledge courteous well verse in proper people needs and what they are looking for in a vehicle my hats off to he is good check him out if you really want a great deal we are happy
Source: Edmunds
November 28, 2015
joyfully3
5/ 5stars
Fantastic - Our experience in choosing our new SUV was great. Everyone was helpful, courtesy and went out of their way to make our experience great. Our salesman made the experience fantastic.
Source: Edmunds
July 23, 2015
5/ 5stars
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July 9, 2015
mreyes057
1/ 5stars
Terrible!!! Stay away... - After 3 or more hours negotiating, they came up with a price for a new vehicle, and a trade-in price for my current vehicle. As always, they requested my signature on the offer and we were agree on the terms. When I was signing the paperwork, and the new vehicle was taken to fill up with gas and wash it over, some one said that a mistake was made, and they could not honor the offer made. I was mad, spoke with the sales manager, with no result. Two days later, I spoke with the General Manager Bruce Weinrich, who apologize, but did not change anything about respecting the deal they previously offered. He basically spitted on his company name and reputation....He did not take any responsibility for the mistake made by his team, or tried to compensate some how the situation. Please do not give any more business to this company with no idea about customer service and formality...
Source: Edmunds
July 1, 2015
Bill B
5/ 5stars
The body shop does excellent work, I would highly recommend them if you need anything.
Source: Facebook
June 7, 2015
EllaCani
5/ 5stars
Great Experience - This is our third time purchasing a car from this dealership. We have had wonderful experiences every single time. For our most recent purchase, Mr. Nathan Miller was the person helping us throughout the process. He is very professional and straight to the point. The whole transaction went smoothly, and we managed to buy our car for the lowest price available in this market. I would highly recommend Mr. Miller for future purchases.
Source: Edmunds
January 28, 2015
Robert R
1/ 5stars
My transmission had a problem in my 2002 Honda Accord as we were passing through Las Cruces, NM. I was pleased to see there was a full service Honda Dealer within a mile. They looked at my transmission, supposedly, and within way too short of a time made a diagnosis that would have required dismantling the transmission. Then they told us that they wanted OVER FIVE THOUSAND DOLLARS TO FIX IT, and said that my transmission had be replaced. Not having $5K on me, we drove to a used car dealer, completely separate from Borman, and asked if their mechanic could look at it. Within one hour it was fixed for a total of $120. DO NOT DO BUSINESS WITH THE HONDA DEALER AT BORMAN. THEY VERY DEFINITELY TRIED TO RIP US OFF. THEY KNEW WE WERE DRIVING HOME TWO THOUSAND MILES AND TRIED TO TAKE ADVANTAGE OF OUR SITUATION.
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
June 3, 2014
Diane L
1/ 5stars
Bait and switch, very unethical.
Source: YellowPages
July 10, 2012
john.harding.393950
1/ 5stars
Whomever wrote these glowing advertisement like reviews did not go to the same place I did. Do yourself a favor. Get a quote of the complete price including everything by e-mail before going there. If they won't do it, that tells you something. First time they try to pull a fast one, walk out the door. I'm not even talking used here, buying new makes you want to take a shower.
Source: YellowPages
June 7, 2012
omario662
5/ 5stars
Your staff was excellent. They gave me the best trade in value for my car. This is my second car bought at the Borman Autoplex.
Source: YellowPages
December 1, 2011
daveinnm1
5/ 5stars
Outstanding Customer Service - I'm a military member from Holloman AFB, and I recently purchased a 2012 Hyundai Elantra from Borman. I have more than my share of cars over my 48 years of life and I must say that this was my absolute best buying experience to date. The young lady who sold me the car was outstanding. At the time of my purchase, the demand for this model far exceeded the supply and some dealers were selling them above MSRP. These cars was literally selling as fast as they were being unloaded from the trucks. There was no haggling. I had done my research and I knew how these cars were selling. I was more than happy to pay MSRP for this particular model. Borman not only sold me the car at a fair price, they also gave me a military discount, which I didn't even ask for. I can't say enough about the fine customer service I received during the sale and even weeks afterwards they followed up with me to ensure I was still happy. I'll definitely buy from them again.
Source: Edmunds
October 31, 2011
linkz
5/ 5stars
Go for Duane - I was really taken good care by Duane. He is nice, patient, and most important, he is honest. He tells you everything he know, never play tricks on the deal. If you are looking for a Hyundai in this area, just go directly to Borman Autoplex, and you have to ask for Duane! Any Hyundai dealership in Albuquerque, Roswell, Tucson or even Phoenix can't beat the price in Borman. Duane, he is the best salesman I've ever seen in other Auto dealers.
Source: Edmunds
July 19, 2011
nmretired
5/ 5stars
One price deal a promissed - Thanks to Sara we got what we wanted at the price we were looking to pay. It took a little while to get though the dealership process but we are happy with the car. This is our 6th vehicle we have bought from this dealer in 20 years.
Source: Edmunds
April 11, 2010
daverjr
5/ 5stars
Mazda 3 for our son - My wife and I bought a new Mazda 3 for our son recently. We decided to let him go to the dealerships by himself so he could experience shopping for a car on his own. He did all his own research online and then visited the dealerships with the cars on his buy list. He decided on a Mazda 3 from Borman Mazda. We did the final sales transaction with our son but he did most of the work on his own. We were very impress with the way his salesman helped him and treated him. It was a very good experience for our family.
Source: Edmunds
April 6, 2010
horatio2
5/ 5stars
Best buying experience ever - I recently bought a new Honda CR-V from Borman Autoplex, and had a great experience. My salesperson was very friendly, and when he didn't have an answer about something (satellite radio pre-wiring), he found out. The price was very fair, and better than the other area Honda dealers by hundreds of dollars. I've bought many cars over the years, but never as easily and professionally - and affordably! - as I did at Borman! Highly recommend!
Source: Edmunds