Testimonials

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(4.4 of 5) - 144 Reviews
January 30, 2023
Cellest S
5/ 5stars
Source: Google
January 30, 2023
Jordan E
5/ 5stars
Overall experience was satisfying. I walked the lot without being hounded, found the vehicle I wanted, went inside and spoke to Car sales rep. Braden. Braden was busy working with other individuals, but found the time to assist me. I also met another sales rep. Bennie who helped me get the best deal for my trade in. The two worked together to deliver a great experience. Well done Borman Honda!
Source: Google
January 28, 2023
Michael G
5/ 5stars
Salesman and sales manager were helpful and not pushy. It was a good experience.
Source: Google
January 24, 2023
Jeff B
5/ 5stars
Braden did a great job. Very helpful before and after the purchase.
Source: Google
January 19, 2023
Stephen L
5/ 5stars
Awesome experience! Braden is the man!
Source: Google
January 18, 2023
Stephanie H
5/ 5stars
We had a very good buying experience with our sales consultant, Pierce Montoya, he has been very helpful with the trade-in of our previous vehicle and knowledgeable about our new vehicle. We would highly recommend this dealership to those interested in buying right now!
Source: Google
January 18, 2023
Jerry G
5/ 5stars
Purchased a Ford Escape about 3 months ago, received great service from our sales rep, Pierce Montoya. Mr. Montoya has continued his great service by helping us out with different technology issues on our car and other concerns. Just say Mr Pierce yesterday, he was very helpful again!
Source: Google
January 15, 2023
5/ 5stars
Great experience, Braden was very helpful. Great experience, Braden was very helpful. Was extremely fast. Thumbs up for the sales person.
Source: Cars
Responded on January 15, 2023
We’ll highly recommend anyone that is going to buy a car.
Borman Auto Plex Management Pat Sullivan, Internet Manager
January 15, 2023
rosemarymoreno
5/ 5stars
Great experience, Braden was very helpful. Was extremely fast. Thumbs up for the sales person. Was extremely fast. Thumbs up for the sales person.
Source: DealerRater
Responded on January 19, 2023
We’ll highly recommend anyone that is going to buy a car.
Borman Auto Plex Management Pat Sullivan, Internet Manager
January 13, 2023
Audrielle A
5/ 5stars
The staff was amazing! They went above and beyond to make the car buying experience smooth.
Source: Google
January 2, 2023
5/ 5stars
Best car buying experience of my life. Best car buying experience of my life. Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get me the car I wanted, at the price I wanted. Martin Espinoza did a great job with financing. Can't recommend Borman Hyundai enough. Will be buying my next Hyundai from Borman. Thanks again for making the car buying experience enjoyable again.
Source: Cars
January 2, 2023
Hector M
5/ 5stars
Best car buying experience of my life. Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get me the car I wanted, at the price I wanted. Martin Espinoza did a great job with financing. Can't recommend Borman Hyundai enough. Will be buying my next Hyundai from Borman. Thanks again for making the car buying experience enjoyable again.
Source: Google
January 2, 2023
Jay S
5/ 5stars
Great guys to buy a vehicle from. Quick to respond to questions and very easy to deal with.Straightforward deal. They don't try to play with the numbers.
Source: Google
January 2, 2023
hector.maynesjr
5/ 5stars
Best car buying experience of my life. Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get Highly recommended. Braden Tidwell was professional, friendly and a great communicator. From the first minute I call the dealership, he worked to get me the car I wanted, at the price I wanted. Martin Espinoza did a great job with financing. Can't recommend Borman Hyundai enough. Will be buying my next Hyundai from Borman. Thanks again for making the car buying experience enjoyable again.
Source: DealerRater
December 22, 2022
randolphzavala
5/ 5stars
Just recently purchased a 2022 Honda Civic. I am very pleased with my purchase. The sales manager and salesman frankly everyone there was really, really nice and professional. Over the years I I am very pleased with my purchase. The sales manager and salesman frankly everyone there was really, really nice and professional. Over the years I have purchased several new cars from other dealers and the level of professionalism at Borman is unmatched. It was a a truly nice experience to have purchased a vehicle from Borman Honda and I highly recommend them to anyone looking for a new or Certified Used Car.
Source: DealerRater
December 22, 2022
5/ 5stars
Just recently purchased a 2022 Honda Civic. Just recently purchased a 2022 Honda Civic. I am very pleased with my purchase. The sales manager and salesman frankly everyone there was really, really nice and professional. Over the years I have purchased several new cars from other dealers and the level of professionalism at Borman is unmatched. It was a a truly nice experience to have purchased a vehicle from Borman Honda and I highly recommend them to anyone looking for a new or Certified Used Car.
Source: Cars
December 22, 2022
Vicky K
5/ 5stars
Amazing place to buy a car!! Rich made the whole process quick, easy and painless. He was with us from start to finish and showed us how to work everything on the car. We will definitely be back next time we need a vehicle!!
Source: Google
December 19, 2022
annette j
5/ 5stars
Had a great buying experience with Pierce Montoya. Great service, honest, experienced and very pleasant. Great service after the sale. Will use again.
Source: Google
December 13, 2022
Glen L
5/ 5stars
We have been looking for a truck for the past year. Our salesman Pierce kept looking for just the right truck. As soon as he saw it he made sure we knew about that day. A couple weeksLater we drove off in a new F250.Thanks Pierce
Source: Google
December 9, 2022
Wanda R
3/ 5stars
Source: Google
November 27, 2022
Santana P
5/ 5stars
I’m currently in the process of purchasing my first vehicle and Jaylen from Borman has helped tremendously! He has helped answer all my questions and guide me through this process. Thank you to Jaylen and the team for the help so far!
Source: Google
November 19, 2022
Trinity M
5/ 5stars
5 star buying experience from Borman Autoplex! It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire team at Borman was amazing including: Melissa, Martin, and Bruce. Braden helped me find the perfect Honda CRV and provided exceptional customer service. I couldn’t recommend Borman enough. Thank you for helping me find my dream car! If you need some new wheels, come to Borman.
Source: Google
November 19, 2022
trinityamiller
5/ 5stars
5 star buying experience from Borman Honda! It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire tea It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire team at Borman was amazing including: Melissa, Martin, and Bruce. Braden helped me find the perfect Honda CRV and provided exceptional customer service. I couldn’t recommend Borman enough. Thank you for helping me find my dream car! If you need some new wheels, come to Borman.
Source: DealerRater
November 19, 2022
5/ 5stars
5 star buying experience from Borman Honda! 5 star buying experience from Borman Honda! It was my first time buying a new car and Braden was wonderful every step of the way. Very courteous, professional, and accommodating! The entire team at Borman was amazing including: Melissa, Martin, and Bruce. Braden helped me find the perfect Honda CRV and provided exceptional customer service. I couldn’t recommend Borman enough. Thank you for helping me find my dream car! If you need some new wheels, come to Borman.
Source: Cars
November 16, 2022
Bret M
5/ 5stars
I want to thank Braden Tidwell for his fantastic service during the purchase of my Elantra Limited. He and the staff at Bormans are top notch professionals at helping you find the perfect vehicle for you. Don't trust your business to anyone else. My purchase was the 4th Hyundai I purchased from Borman Hyundai over the years and I am always glad I did.
Source: Google
November 14, 2022
Olga C
5/ 5stars
Me and my husband are very happy with the service we got it was amazing, perfect, Mr. Braden and Mr. Bennie were very nice and helpful in every way, will definitely recommend 100% . Very happy with my new car.
Source: Google
November 7, 2022
Birdy S
5/ 5stars
Borman is always taking care of me. I appreciate all of them Richard and Damion are always there thanks guys.
Source: Google
November 5, 2022
Sandra M
5/ 5stars
Awesome service department!! I called ahead & spoke to Alex, he was familiar with the issue as it's apparently common, he said he would take care of it as soon as we could get in!! The staff was very welcoming & accommodating, truly appreciate them!! Thank you Alex, definitely 5 stars!!!
Source: Google
November 4, 2022
Martin F
1/ 5stars
Today I went to pick up my part that I paid for two days ago. Salesman walked me to the parts area that was still open. As I get to the window the heavy set Caucasian older man, aka parts manager, told me "I don't wait for no one, it's friday" and shut the window in my face. I own two hyundais and I will never be returning to borman for anything after this experience. I'd rather wait a week for parts online. Worst customer service I've ever experienced and the rudest person I've encountered in a long time. I will be contacting Lisa mendoza Monday morning and getting my part. This is ridiculous.
Source: Google
Responded on November 18, 2022
Although we make every effort to train our employees in delivering the best customer service possible, sometimes mistakes are made. This is one of those regrettable instances. Although our parts department closed for the day 15 minutes …MoreAlthough we make every effort to train our employees in delivering the best customer service possible, sometimes mistakes are made. This is one of those regrettable instances. Although our parts department closed for the day 15 minutes prior to your arrival, our employee neglected to close the service window and wasn’t prepared to help you. However, all he needed to do was find your prepaid part and hand it to you. Instead, this employee responded in a way that isn’t up to our standards, and he has been reprimanded for his failure. We have tried to contact you twice this morning and left voicemails for you to apologize for this situation personally, and we would be happy to deliver your part to you free of charge. Please contact us at your earliest convenience… and again, our apologies for not delivering on our promise of outstanding customer service.
Borman Auto Plex Management Pat Sullivan, Internet Manager
November 3, 2022
5/ 5stars
I feel very fortunate to have met Braden, Bennie and I feel very fortunate to have met Braden, Bennie and Bruce at Borman Ford/Honda in Las Cruces, NM. I recently found myself in a difficult position when my only vehicle had a serious mechanical issue, and I was without a reliable car to drive. The sales team at Borman Ford/Honda got right to work to help me find a new vehicle. I knew that given the supply issues affecting the entire automotive industry nationwide, that it would be difficult finding a new vehicle with all the features I was looking for. However, I can happily report that within approximately four weeks the sales team at Borman called me to tell me the vehicle I was looking for was delivered and ready for pickup. I got exactly what I was looking for and could not be more pleased with the service I received at Borman. Borman's sales team not only stayed in touch with me prior to my vehicle's arrival but continue to reach out to me to make sure everything is working correctly and to see if I have any questions or concerns. I truly feel like I have not only developed a relationship with Borman Ford, but that I have friends at Borman who can help me when I have vehicle troubles. Best of all, I know the staff at Borman are honest and will do what they say they will do. I will not hesitate to contact Borman again in the future to purchase my next vehicle.
Source: Cars
November 3, 2022
Michael
5/ 5stars
I feel very fortunate to have met Braden, Bennie and Bruce at Borman Ford/Honda in Las Cruces, NM. I recently found myself in a difficult position when my only vehicle had a serious mechanical issue, a Bruce at Borman Ford/Honda in Las Cruces, NM. I recently found myself in a difficult position when my only vehicle had a serious mechanical issue, and I was without a reliable car to drive. The sales team at Borman Ford/Honda got right to work to help me find a new vehicle. I knew that given the supply issues affecting the entire automotive industry nationwide, that it would be difficult finding a new vehicle with all the features I was looking for. However, I can happily report that within approximately four weeks the sales team at Borman called me to tell me the vehicle I was looking for was delivered and ready for pickup. I got exactly what I was looking for and could not be more pleased with the service I received at Borman. Borman's sales team not only stayed in touch with me prior to my vehicle's arrival but continue to reach out to me to make sure everything is working correctly and to see if I have any questions or concerns. I truly feel like I have not only developed a relationship with Borman Ford, but that I have friends at Borman who can help me when I have vehicle troubles. Best of all, I know the staff at Borman are honest and will do what they say they will do. I will not hesitate to contact Borman again in the future to purchase my next vehicle.
Source: DealerRater
October 26, 2022
Tim H
4/ 5stars
just purchased a used truck from Brenda. She was diligent in getting us a great deal and worked with us throughout the complete sale.
Source: Google
October 26, 2022
Evelyn R
5/ 5stars
I want to say how great the service and experience was buy my new 2022 Ridgeline Truck at the used sales building. Brenda Cruz, Garrett, and Junior are amazing at this job. This is my 3rd car buy and this team is the best. They help finance with ease.They got me into a vehicle I love. They answer any questions I had about the features on my truck. Plus Brenda took the time to find me a truck I could keep for life. She keep me informed on everything including warranty that my truck now has.These three are the best to have when buying any vehicle. Brenda Cruz, Garrett and Junior thank you so much for helping me and the time. I recommend going to Borman Autoplex to everyone.
Source: Google
October 25, 2022
Sebastian H
5/ 5stars
Fantastic experience with buying my first car Taylor and Braden really helped me out on getting my ideal finance option definitely recommend them and Borman.
Source: Google
October 19, 2022
hubbardmichael03
5/ 5stars
I would like to give a special thank you. To the entire Borman Autoplex Family on my purchased of a 2017 Hyundai Sonata. Also, great appreciate to Sales Professional Mr. Braden Tidwell for al To the entire Borman Autoplex Family on my purchased of a 2017 Hyundai Sonata. Also, great appreciate to Sales Professional Mr. Braden Tidwell for all his help and outstanding guidance throughout the whole process. And a big thanks to Mr. Taylor for his support. Once again thank you...
Source: DealerRater
Responded on October 19, 2022
Additional thanks to Mr. Martin and Mr. Bruce... appreciate your help with my purchased. Your entire team made my experience a successful outcome.
Borman Auto Plex Management Pat Sullivan, Internet Manager
October 19, 2022
Mrs R
1/ 5stars
Customer Service NOT! 3 oil change/warrantyvisits and disappointed. Relocated from AZ CUSTOMER SERVICE WAS FABULOUS! Sad, pathetic here in Cruces, under 10 K miles-no courtesy car wash, someone spilled coffee on drivers seat, greasy boot prints on mats!!!(moms car that I handle with utmost respect) during recent service (10/18/2022) Extremely frustrated!
Source: Cars
October 19, 2022
5/ 5stars
I would like to give a special thank you. I would like to give a special thank you. To the entire Borman Autoplex Family on my purchased of a 2017 Hyundai Sonata. Also, great appreciate to Sales Professional Mr. Braden Tidwell for all his help and outstanding guidance throughout the whole process. And a big thanks to Mr. Taylor for his support. Once again thank you...
Source: Cars
Responded on October 19, 2022
Additional thanks to Mr. Martin and Mr. Bruce... appreciate your help with my purchased. Your entire team made my experience a successful outcome.
Borman Auto Plex Management Pat Sullivan, Internet Manager
October 18, 2022
Michael H
5/ 5stars
I would like to give a special thank you. To the entire Borman Autoplex Family on my purchased of a 2017 Hyundai Sonata. Also, great appreciate to Sales Professional Mr. Braden Tidwell for all his help and outstanding guidance throughout the whole process. And a big thanks to Mr. Taylor for his support. Once again thank you...
Source: Google
October 16, 2022
Jen G
5/ 5stars
I got a 2022 Hyundai Accent from here and Braden Tidwell helped us and was amazing. He was very helpful and informative. Highly recommend
Source: Google
October 14, 2022
Miguel c
5/ 5stars
Great service,great people We went there looking for a new car and we find a very nice place where they make us feel good and confident, the salesperson make sure we got a good deal and answer all our questions with lots of patience and respect
Source: Cars
October 12, 2022
Art M
5/ 5stars
Just got our new to us Tahoe the sales team at Borman made it happenJoey our salesman went above and beyond he really made my wife's dream come truenot only did he expedite the buying and sales process, he brought the paperwork and delivered our new Tahoe to our houseTo finalize the dealnow that's good customer servicethank you for making this happen
Source: Google
October 11, 2022
Tak K
1/ 5stars
Pla e needs to be closed down scammers junk cars and rude workers
Source: Google
Responded on June 9, 2022
Sorry we have no record you visiting our dealership and with no description of your issue with the dealership there is not much we can do to help you.
Borman Auto Plex Management Pat Sullivan, Internet Manager
October 7, 2022
Kathleen G
5/ 5stars
Worked with Benny and the Jets ( lol Braden and Matin!) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going home with a new joy ride!!
Source: Google
October 7, 2022
gleasonkat
5/ 5stars
Worked with Benny and the Jets ( lol Braden and Matin! ) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going ho ) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going home with a new joy ride!!
Source: DealerRater
October 7, 2022
5/ 5stars
Worked with Benny and the Jets ( lol Braden and Matin! Worked with Benny and the Jets ( lol Braden and Matin!) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going home with a new joy ride!!
Source: Cars
October 6, 2022
Dominique M
1/ 5stars
The purchase of my car was excellent at Borman park with Ken!! I was unfortunately in an accident in my new vehicle and took for repairs in the body shop at Borman since I bought my car there with ease. That was a very unfortunate mistake!!! It’s been over a month and they just started on repairs last week, when I was told to go in for a rental since my insurance rental ran out they said to go anytime of the day, I went for my lunch at work only to be told they didn’t have my rental ready. This is the last place I would suggest for repairs in the body shop, they have no communication with eachother and couldn’t even get an answer to why it has taken so long for repair.
Source: Google
October 4, 2022
gbrlmynz13
5/ 5stars
I am happy with the used vehicle that we found. We were lucky enough to find what we wanted. We were lucky enough to find what we wanted.
Source: DealerRater
October 4, 2022
5/ 5stars
I am happy with the used vehicle that we found. I am happy with the used vehicle that we found. We were lucky enough to find what we wanted.
Source: Cars
October 3, 2022
Jill W
5/ 5stars
Just bought a used 2019 Hyundai Tucson from Borman Autoplex! The whole process, although long, went very smoothly. Huge shoutout to salesman Braden Tidwell. He was very friendly, patient, and thorough. He spent hours with me trying to find a car that was right for me and my family. We looked at many different cars, some from their website, others on the lot and test drove 4 separate vehicles. He was extremely patient as we went back and forth on what we wanted and in no way pressured us to make a decision. He truly just wanted us to find a car that we wanted and that we would be happy with. My previous car was purchased under a pressuring salesman and turned out to have a lot of problems, so I appreciate the patience and genuine care that Braden had to help me find what was right for me, not to just make a sale.Bruce Weinreich, the sales manager was also great in the process, as he made us the final deal that allowed us to walk out feeling satisfied with our purchase. Buying a car is a lot of money, and the price has to be right. He worked with us to get the right price so that we didn't have to compromise and spend over budget to buy something we wanted.Finally, I have to acknowledge our time with Roberto Avina, the finance manager. He was awesome! Very knowledgeable about interest rates and who we could finance with to get the best interest rate. And very friendly. Overall, he made the final process very smooth and we had all the information we needed to walk out the door with my new car!My previous experience with car dealerships has not been good. I was stressed and anxious when it came to buying a new car because I didn't want to deal with pressuring salesman. However; my experience at Borman Autoplex was great and I don't have any regrets stopping in. When it comes to buying another car in the future, I would go back to them again. Thanks for making my experience better than the last!
Source: Google
October 1, 2022
디에스리즈
1/ 5stars
I bought a truck here when i traded it in elsewhere they told me these guys overpriced it. Came a second time today with husband to acquire a second car they didnt even try to get him financing they wanted a down payment of 5k off the bat for a not so expensive car to make their commission immediately or wanted to force me to cosign which is something very personal they shouldnt be meddling with, service has gone way down as well as inventory, and on coffee says service or sales customers only basically dont get any if u dont buy a car from usWill take business elsewhere its a shame cause ive bought 3 cars from u before and no more! And my family over 6 will refer everyone else to another dealer
Source: Google
September 29, 2022
Fozzy76
5/ 5stars
Great customer service, follow-up from Sales department was frequent and more than expected in a good way. Freddy stayed in touch by phone or text and made the process go thru very smoothly especially for was frequent and more than expected in a good way. Freddy stayed in touch by phone or text and made the process go thru very smoothly especially for an out-of-state purchase! Borman Autoplex was a pleasure to do business with and they honored everything stated over the phone. First time purchasing a used car which was a little different, but very straightforward dealer with minimal hassle.
Source: DealerRater
September 28, 2022
Yanis G
5/ 5stars
Good customer service, exciting car buying experience and professional staff. Clean and inviting facility. Great communication skills, quick and efficient car buying experience! For your car buying needs you can count on Braden Tidwell with @borman_autoplex any day.
Source: Google
Responded on September 29, 2022
Thanks so much for your positive review Yanis!We are happy you feel you received great service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have …MoreThanks so much for your positive review Yanis!We are happy you feel you received great service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
September 27, 2022
relsanora
5/ 5stars
I purchased my 2023 Hyundai Elantra Sel 3 weeks ago and I love my car so much !!! I am a returning customer and Braden and Martin took care of me both times .This was a very smooth process from start to fi I love my car so much !!! I am a returning customer and Braden and Martin took care of me both times .This was a very smooth process from start to finish .You guys answered all questions I had. I really appreciate your time and effort you put into helping me find the perfect car for me and my son !!! Thank you both once again !!!
Source: DealerRater
September 27, 2022
Sanora R
5/ 5stars
I purchased my 2023 Hyundai Elantra Sel 3 weeks ago and I love my car so much !!! I am a returning customer and Braden and Martin took care of me both times .This was a very smooth process from start to finish .You guys answered all questions I had. I really appreciate your time and effort you put into helping me find the perfect car for me and my son !!! Thank you both once again !!!
Source: Google
Responded on September 29, 2022
Sanora,Thanks for your positive review on your purchase experience! We are happy you …MoreSanora,Thanks for your positive review on your purchase experience! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
September 18, 2022
Susan D
5/ 5stars
Electric vehicles are hard to locate but we found one at Borman Autoplex. From the beginning to the end of our purchase experience Braden was very knowledgeable, competent and patient answering all our questions and concerns. He responded quickly to emails and text messages. Since we live quite a distance from Las Cruces, our vehicle was delivered to our home by a Las Cruces towing company arranged by Braden, which also receives 5 stars. All things considered this was a 5 star experience.
Source: Google
Responded on September 21, 2022
Susan...thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there isanything else we can help you with. It’s a real pleasure to have you as one of …MoreSusan...thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there isanything else we can help you with. It’s a real pleasure to have you as one of our customers.Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
September 15, 2022
Edward S
1/ 5stars
Update: after months of being respectively calm with the whole process I meet with the owner. I was lied to and told that he wasn't there. After demanding to speak to him I finally was led to his office where he was the whole time. The conversation ended with him telling me he doesn't pay for his company's mistakes nor does he pay for his employees mistakes or lies. He didn't think I'd record the meeting. I did. I'm very happy I did. Couldn't believe the words that came out of his mouth.We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was:-bumper that was removed- bumper was painted not the same color to match- grill isn't attached inside the bumper- fenders are misaligned and have gaps- hood is not aligned with gaps on one side and tight on the other- texture of the bumper looks to be poorly repaired with fiberglass (bondo filler)-undercarriage cover loose and hanging- built in cameras not operable or working- sensors not working for crash avoidance- center console inside taken apart-food all over the floor inside- steering feels off- brakes don't feel the same- sanded and not even clear coated in places where bumper meets fenders- passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used- headlights not even when on- and more...This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things" and proceeded to continue making me feel bad for noticing major damage to my vehicle. He offered to replace the bumper saying "we don't normally do this but" (as if he's doing me a favor) and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. My automatic brakes engaged on roadrunner heading home with no one in front of me. I asked for video of the incident and I was told it happened "out of view of the cameras." I contacted my insurance and they're trying to work with the dealerships insurance but it's been horrible. My new Lincoln has lost all of its value and I still have up continue paying it off because they will not take responsibility. I'm assuming that they will not even pay for any depreciating factors given the fact that they're so non communicative with insurance and even Lincoln motors when they tried to contact. I'm very disappointed in Borman and knowing we bought 2 vehicles the same night and brought 2 more people to them within 2 weeks to buy more based on the buying experience I am really torn up over how customer loyalty works there. It seems like the sale is a song and dance of impressing the buyer not afterwards good luck getting any honesty or help. This is going to be a horrible, lengthy and expensive process for me. EXPENSIVE. I thought I could trust them. Nothing they can do or say will ever meet any standards of trust that would get me to bring my vehicle back to them or have any doings with them ever again.
Source: Google
Responded on September 21, 2022
Mr. Sergeant,Again, as we have said before, we regret that your vehicle was damaged while at …MoreMr. Sergeant,Again, as we have said before, we regret that your vehicle was damaged while at our service department. As you know, you chose to file an insurance claim for your repairs with the dealership’s insurance company. Additionally, you also opted to have your vehicle repaired at another body shop instead of at the Borman Autoplex. If you are now not happy with the repairs on your car from that other body shop, that is between you, the insurance company, and that other shop. Any perceived loss of value of your car would also be covered by the same insurance claim filed under the Borman Autoplex policy.
Borman Auto Plex Management Pat Sullivan, Internet Manager
September 12, 2022
Stefanee R
5/ 5stars
It was a little rough at first in but once I got help they were helpful and kind they help me get into a decent vehicle so far still has been really reliable
Source: Google
Responded on September 13, 2022
Hi Stefanee,Thank you for your nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you …MoreHi Stefanee,Thank you for your nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Fred MaestasBorman Used Select Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
September 10, 2022
L’renzo F
5/ 5stars
After 5 months of waiting I finally got my car from Honda. Bruce and Braden were definitely a big help in the process. The car was amazing and would recommend the level of service that was provided. Thank you.
Source: Google
Responded on September 21, 2022
We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreWe are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
September 1, 2022
Izzei I
5/ 5stars
Steven in service took great care of me and all my car questions with my dad just now. Good job, Borman!
Source: Google
Responded on September 2, 2022
Izzei,We are happy you had a positive experience from our service department. Let me …MoreIzzei,We are happy you had a positive experience from our service department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers.Sincerely,Doug QuillenBorman Service Manager575-525-4542
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 31, 2022
Ann M
1/ 5stars
Source: Google
Responded on September 1, 2022
Your feedback is important to us, and we regret that we did not meet your expectations. You did not specify what your negative review is in regards to so we would like the opportunity to discuss your experience in greater detail. Please …MoreYour feedback is important to us, and we regret that we did not meet your expectations. You did not specify what your negative review is in regards to so we would like the opportunity to discuss your experience in greater detail. Please feel free to reach out to me at your earliest convenience.Thank you,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 31, 2022
dan m
5/ 5stars
I called and checked about a vehicle, Joey N. called me and let me know what was coming in. Followed up and was very knowledgeable. Made the process quick and easy. Can't get better than that.
Source: Google
Responded on September 1, 2022
Dan,We are happy you feel you received excellent service from our dealership. Let me …MoreDan,We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 31, 2022
Sheridan R
5/ 5stars
Amazed by the staff and how nice everyone was with us. Love my new 2022 Atlas Blue Explorer!!! Pierce Montoya was so knowledgeable and kind with the entire process from start to end and even after our purchase with calling and checking in on us. I highly recommend going to them for all your Ford needs. Soon we will be back for our F150 purchase!
Source: Google
Responded on September 1, 2022
Thanks for your positive review Sheridan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review Sheridan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 29, 2022
Michael C
5/ 5stars
Top of line service nothing hidden just the facts...
Source: Google
Responded on September 1, 2022
Michale,We are happy you feel you received excellent service from our dealership. Let me …MoreMichale,We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 18, 2022
Chris N
5/ 5stars
As always dealership took care of my Maverick and first 2 oil changes were on the house.
Source: Google
Responded on August 19, 2022
Chris.... Thanks for your great review! We are happy you had a positive experience from our service department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers. …MoreChris.... Thanks for your great review! We are happy you had a positive experience from our service department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers.Sincerely,Doug QuillenBorman Ford, Lincoln & Mazda Service Manager575-525-4542
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 17, 2022
Monic S
5/ 5stars
Thank you Braden and Bruce for all the help! We really appreciate the time and effort you guys put into helping us find the perfect vehicle for our growing family!
Source: Google
Responded on August 18, 2022
Monic ... we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreMonic ... we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 13, 2022
Fidel V
5/ 5stars
Jereme is the guy to talk to helped me decide what truck I need very professional and helpful
Source: Google
Responded on August 19, 2022
Jereme, We are very happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreJereme, We are very happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 9, 2022
Mike L
1/ 5stars
I purchased a used subaru in the middle of June. Cecil was great and so was junior, when they were making money. It is now August 8th and after a dozen requests to find out where my plates are, I find out from my bank that they have not received the title yet. Cecil gave me the run around saying that he would check everytime I asked. He never checked. Bottom line, they're interested only in making money off of you at borman autoplex, and once that's done, you're nothing to them. They also charge $100 when buying ued for n inspection and servicing. My car was not serviced. The date on the oil filer written in sharpie was september 2021, the air filter and cabin air filter were full of bugs and dirt. Rip off dealer. Avoid this dealer at all costs. There are far better deals and far better human beings literally anywhere else. Despicable.
Source: Google
Responded on September 1, 2022
Your feedback is important to us, and we regret that we did not meet your expectations. We understand your frustration and we are sorry for the delay that came in part from a third party responsible for processing part of the paperwork for …MoreYour feedback is important to us, and we regret that we did not meet your expectations. We understand your frustration and we are sorry for the delay that came in part from a third party responsible for processing part of the paperwork for your car, which we needed to finish the register process on you car in a timely matter. We also had people out in our office due to illness that slowed down the process as well. Please feel free to reach out to me at your earliest convenience if you need help with anything else or have any additional questions.Thank you for your business,Garrett SchavierBorman Used Car Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 4, 2022
Thomas K
5/ 5stars
This was our second experience buying a Honda at Borman. We found them to be personable, professional and courteous. They helped us find a car to fit our needs. We will continue to stay with them for our service needs. Thank you Braden and Pat.Tom and Barbara Koller
Source: Google
Responded on August 9, 2022
Thomas .... Thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our …MoreThomas .... Thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 2, 2022
Nathan S
5/ 5stars
Bought my 2017 Ford F-250 a few months back and couldn’t be happier, Huge thank you to Jereme Lackey for the helping me through the process making it easy! A pleasure to do business with and will be back again in the future to purchase another.
Source: Google
Responded on August 9, 2022
Thanks for your very nice positive review Nathan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your very nice positive review Nathan! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 31, 2022
Rebecca T
5/ 5stars
Just purchased a new vehicle from Borman. Thanks to Melissa for her patience during the process. I would recommend her.
Source: Google
Responded on August 9, 2022
Thanks for your positive review Rebeca!!Let me know if there is anything else we can help you with. …MoreThanks for your positive review Rebeca!!Let me know if there is anything else we can help you with.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 28, 2022
D C
1/ 5stars
Paul Garay charged me 114.00 to diagnose a problem with my seat belt/airbag system. But they could not diagnose the problem and told me it would cost 400.00 more for continued diagnostics. However, he said he could not promise to find or fix the problem. When I questioned the 114.00 charges, he removed them, but told me he would not work on my vehicle in the future, and to find another dealership.
Source: Google
July 28, 2022
Ruvicell G
2/ 5stars
Source: Google
Responded on August 9, 2022
Ruvicell... you feedback is important to us, and we regret that we did not meet your expectations. You just gave us a three star review without an explanation and now you are giving us a two star review with no explanation. We would really …MoreRuvicell... you feedback is important to us, and we regret that we did not meet your expectations. You just gave us a three star review without an explanation and now you are giving us a two star review with no explanation. We would really like to visit with you on and try to understand and help you with your issue what ever it may be.Please call me at your earliest convenience.Thank you,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 26, 2022
Brent D
5/ 5stars
I highly recommend purchasing your next new (or used) vehicle from Borman Autoplex. I recently purchased a brand new 2022 Hyundai Tucson Hybrid and couldn't be more impressed with Borman's professionalism and service. They really went above and beyond. Braden Tidwell took care of me completely - even picking me up at the airport (El Paso) since I had to fly in to pick up the new SUV. I even got homemade Thai cookies for the road (which didn't last long)! Thank you again for all the help!-Brent
Source: Google
Responded on July 27, 2022
Thank you Bert! We appreciate for your positive feedback and we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of …MoreThank you Bert! We appreciate for your positive feedback and we are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 25, 2022
james g
5/ 5stars
I would definitely recommend this place to anyone, they make car buying very stress free. My salesmen Braden & Taylor, Finance Manager Martin, and Sales Manager Bruce all made it all very enjoyable time!
Source: Google
Responded on July 27, 2022
James,James, …MoreJames,James,Thanks so much for your nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 20, 2022
Jose G
5/ 5stars
Courtois and friendly staff
Source: Google
Responded on July 21, 2022
Thank you for your positive review Jose! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThank you for your positive review Jose! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 19, 2022
Sara T
5/ 5stars
Loving my new truck. Thank you Braden for a quick, painless process and always taking care of any questions I have or vehicle needs.
Source: Google
Responded on July 21, 2022
Sara,THANK YOU! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreSara,THANK YOU! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 18, 2022
glenn c
5/ 5stars
They did a great job
Source: Google
Responded on July 21, 2022
Thanks for your positive review Glenn!We are happy you feel you received excellent service from our dealership. Let me …MoreThanks for your positive review Glenn!We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 18, 2022
Paul G
5/ 5stars
Very good!
Source: Google
Responded on July 18, 2022
Paul thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MorePaul thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 12, 2022
Travis A
5/ 5stars
Great experience! Braden was attentive and met our needs completely! Paperwork was completed timely and we were able to get the car we wanted at a great price!
Source: Google
Responded on July 13, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 5, 2022
Alfredo B
5/ 5stars
Great place, location, and customer service. Ask for Braden or David, both salesmen were incredibly patient and helpful. They are willing to negotiate the price of the car down to an agreeable price. They also offer a great coverage for your car. Give it a try!
Source: Google
Responded on July 18, 2022
Thanks for your positive review! Let me know if there is anything else we can help you with! …MoreThanks for your positive review! Let me know if there is anything else we can help you with!Sincerely,Fred MaestasBorman Used Car Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 4, 2022
Brandon H
4/ 5stars
Source: Google
Responded on July 8, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 2, 2022
Gretchen S
5/ 5stars
Another awesome purchase that went smoothly thanks to Bruce and Braden! Thanks guys, we love the truck!!
Source: Google
Responded on July 3, 2022
Gretchen,Thank you for your positive review! We are happy you feel you received excellent …MoreGretchen,Thank you for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
July 2, 2022
Yvette W
5/ 5stars
I had the most pleasant buying experience with the Borman Autoplex that I've ever had. This is the second Honda that I've purchased from there, and the process was even more smooth. They were timely, efficient, and very courteous in consummating the deal. Also, they were extremely patient with me when covering the internal controls and operation of the vehicle. Thank you Braden and Bennie!
Source: Google
Responded on July 3, 2022
Thank you Yvette!Let me know if there is anything else we can help you with. It’s a real pleasure …MoreThank you Yvette!Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 21, 2022
Jeff L
4/ 5stars
Bought a new vehicle here. Joey Neveraz worked out a good deal. It was a long time coming because of the market but it was worth the wait
Source: Google
Responded on June 22, 2022
Jeff, Thank you for your purchase and the great review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreJeff, Thank you for your purchase and the great review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 21, 2022
Ethan J
2/ 5stars
Thank you Cesar Hernandez for the email to remind me the dealership that ruined my first car buying experience. Pretty sure it was a manager I dealt with. June of 2020. Came in I wanted the 2015 Honda Accord. Offered 11,000. They said yes so I put a $3,000 down payment. Mind you I was stationed on Holloman roughly 70 miles away. I came back the next day and the total somehow became 15,000 with registration and “warranty”. I said I never wanted or asked for a warranty and I wanted it taken off. The gentleman said I’d have to come back the next day bc the paper work takes so long. Fast forward to today and I work at CarMax where I can add a service plan and remove it with ease and still get a sale done in under 2 hours. I’ve studied sales law (in Co) and what they did to me as an Airman is illegal in my state. Shame on that sales tactic I hope they have leaned a more honest way to sell cars and make a living. However I’m giving 2 stars because I’ve taken good care of the vehicle and it’s taken good care of me. Just shady and dishonest sales tactics that grind my gears.
Source: Google
Responded on June 22, 2022
Ethan,Your feedback is important to us, and we regret that you has an issue on your …MoreEthan,Your feedback is important to us, and we regret that you has an issue on your purchase. We would like the opportunity to discuss your experience in greater detail. Please feel free to reach out to me at your earliest convenience.Thank you,Freddie MaestasBorman Used Car Select Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 19, 2022
audrey p
5/ 5stars
Pierce and Roberto were very kind and helpful, I would definitely do business with them again. Highly recommend!
Source: Google
Responded on June 22, 2022
Audrey,We are happy you feel you received excellent service from our dealership. Let me …MoreAudrey,We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 19, 2022
John W
1/ 5stars
I just applied for a job there
Source: Google
June 17, 2022
Richard D
5/ 5stars
Awesome place to buy a car and get maintenance. No hassle. David sold me my new 2020 Explorer and the process was a breeze. Very communicative team from service to body shop. Continued excellent service into 2022, also from Richard in Service Dept. Still excellent service!
Source: Google
Responded on April 30, 2021
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 15, 2022
Skyler B
4/ 5stars
Pierce Montoya was very helpful with getting me the information I needed on a used vehicle. They got me in the same day and helped me with everything I needed. When I had questions pop up they were more than willing to explain and help me out.
Source: Google
Responded on June 16, 2022
RESPONSEThanks for your positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreRESPONSEThanks for your positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Freddie MaestasBorman Used Select Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 15, 2022
Priscilla F
1/ 5stars
By far the worst experience with this dealership. Braden Tidwell meets the salesmen stereotype - liar & untrustworthy even though I made it clear from the beginning I was purchasing a vehicle. No need for all the unnecessary lies and non existent promises made on his part. His manager Pat Sullivan wasnt any better. Such a nightmare since purchasing my vehicle. I guess if you're not a man going in to borman, expect to be lied to by these scumbags. Oh and make sure to document anything this "man" promises you on paper with his signature because he will twist your words to make you look like the liar.
Source: Google
Responded on June 18, 2022
Priscilla,I would like the opportunity to discuss your unfortunate experience in greater …MorePriscilla,I would like the opportunity to discuss your unfortunate experience in greater detail so we can correct and improve our processes. Please feel free to reach out to me at your earliest convenience, I would really like to discus this with you further.Thank you,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 15, 2022
Cristian L
5/ 5stars
Pierce was super helpful, he helped me find the truck that I was looking for, great and smooth experience, would definitely recommend it
Source: Google
Responded on June 16, 2022
Cristian .... Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreCristian .... Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 14, 2022
Elizabeth V
5/ 5stars
We had a wonderful experience at Borman. The salesman was so kind, very well informed, listened to us and we ended up leaving the dealership with a new car that day (and not the brand we initially thought we wanted). The sales manager and finance manager were just as nice and I would highly recommend considering going to Borman. They handle various brands of cars.
Source: Google
Responded on June 16, 2022
Elisabeth,We are happy you feel you received excellent service from our dealership. Let me …MoreElisabeth,We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 9, 2022
Brittany U
5/ 5stars
First time buyer here! Of course I was nervous but as soon as I walked in I was greeted by Braden! He was very nice as in talking to a friend so immediately I was comfortable. I came in also to trade in a car and the process was so fast and easy. I came in not knowing how to feel but left with pure excitement! Thank you Braden for all your help and working with me!
Source: Google
Responded on June 9, 2022
Brittany thank you for the positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreBrittany thank you for the positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Adrian DiazBorman Ford, Lincoln & Mazda Sales Manager575-525-4500
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 8, 2022
Monte L
5/ 5stars
Met by manager on arrival and service plan reviewed. Saw truck leave staging area 10 minutes or so later and text mssg from Richard Portillo that a video of work would be forthcoming. In about 45 minutes a video over mssg shows up and the service tech/mechanic presented a narrated video of the work done, beginning with front of engine compartment and moving thru all areas, then to tires and treads depth and brake pad thickness. He then moved to undercarriage and inspected everything. This was much more impressive than just going over the worksheet. I saw measurements being done and fluid levels and filters.Well done Richard and team.
Source: Google
Responded on June 9, 2022
Thanks for your great review Monte!We are happy you had a positive experience from our service department. Let me …MoreThanks for your great review Monte!We are happy you had a positive experience from our service department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers.Sincerely,Doug QuillenBorman Ford, Lincoln & Mazda Service Manager575-525-4542
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 4, 2022
Melanie S
5/ 5stars
We’ve had multiple amazing experiences with Mike (sales manager) and Jeremy (salesman)!! If you’re looking for a great experience with no funny business, these are your guys! Tell them Melanie sent you!
Source: Google
Responded on June 7, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
June 1, 2022
MariCarmen C
5/ 5stars
They tried hard to find us a unit according to our budget and taste. We left the agency with a nice pre-owned car in great shape. They accomplished their goal!Thank you!
Source: Google
Responded on June 5, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
May 26, 2022
Denise B
1/ 5stars
This place and it's customer service is a joke and appalling! Roger is rude, fails to answer the simplest of questions and gives zero help or assistance. Don't let your car need any service or have an emergency arise because you'll wait ages for just a simple estimate or diagnosis of what is wrong. Please go elsewhere!!!! They don't deserve your business or hard earned money.
Source: Google
Responded on May 27, 2022
Denise,First of all, we are very sorry that Rodger and our dealership weren’t able to …MoreDenise,First of all, we are very sorry that Rodger and our dealership weren’t able to meet your expectations. I would personally like the opportunity to discuss with you your experience here at the AutoPlex so our service department can improve on their processes. Please give me a call at the phone number below at your earliest convenience.Thank you and again we are very sorry!Doug QuillenBorman Ford, Lincoln & Mazda Service Manager575-525-4542
Borman Auto Plex Management Pat Sullivan, Internet Manager
May 6, 2022
Carmen
5/ 5stars
Great buying experience and super helpful! Braden Tidwell Was a great salesman and responded fast. Was able to do just about everything online and made the pick up painless. Definitely going back for all future car buying business.
Source: Google
Responded on May 5, 2022
Carmen,Thank you for your positive review! Let me know if there is anything else we can …MoreCarmen,Thank you for your positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
May 5, 2022
Sheena T
5/ 5stars
Very helpful and knowledgeable staff! My experience was great! Braden was attentive and listened to what I was looking for. He never made me feel pressured or pressed. Bruce the sales manager was helpful and friendly as well. Martin the finance person was also very kind and funny! Overall pleasant experience. I would return and recommend to friends and family!
Source: Google
Responded on May 6, 2022
Thanks so must for your positive review Sheena!We are happy you feel you received excellent service from our dealership. Let me …MoreThanks so must for your positive review Sheena!We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
May 3, 2022
Manuel F
5/ 5stars
Share review
Source: Google
Responded on April 5, 2022
Manuel,Thank you so much for your great review! We are happy you had a positive experience from our parts department. Let me know if there is anything else we can help …MoreManuel,Thank you so much for your great review! We are happy you had a positive experience from our parts department. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our service customers.Sincerely,Dan FullerBorman Ford, Lincoln & Mazda Parts Manager575-525-4555
Borman Auto Plex Management Pat Sullivan, Internet Manager
May 3, 2022
andy n
5/ 5stars
I just recently purchased a new car and traded in my old car as well. They were so helpful I was really shocked and pleasantly surprised by how hard they worked to get me the best price for my trade in even with my trade in in not working condition! Braden was the one that helped me out the whole time and when I say he is helpful and dedicated to his clients I really mean that. He went above and beyond to make sure I got the price I was wanting on my new car as far as my payments go. He got new the lowest payment he could for which is what I wanted. He is really nice and well informed! I highly suggest if you are in the market for a new car, then Borman is the place you want to go! And ask for Braden! He’ll help you get into your new car fast and get you the best price for your trade in and the best payment you can afford!
Source: Google
Responded on May 5, 2022
Thanks for your positive review!We are happy you feel you received excellent service from our dealership. Let me …MoreThanks for your positive review!We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
April 9, 2022
Jeneen R
5/ 5stars
I went to Borman and I was immediately greeted by Braden. I told him that I was looking for a suv with an affordable payment, low mileage, and reliability. We tested drove a few. He gave me time so I could research them on my own and I ended up going with the Hyundai Tucson. The suv is great, had very low milage and the payment is acceptable. I was very happy and impressed with Braden customer service and the way he made sure I was super happy with my Hyundai Tucson. He was also very helpful with any questions I messaged him with and answered promptly. Would definetly recommend Braden and Borman to anyone looking for good people and quality cars.
Source: Google
Responded on April 28, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
April 9, 2022
SandraLee G
5/ 5stars
It's been 7 months now and I am as happy as I was on August 31, 2021 when I purchased a new 2021 Ford F-150. Richie Valenzuela and the Borman Autoplex Finance Team were amazing. Went through the reverse approval process, yes my first purchase venture as a recent divorcee, with ease and without pressure and they were able to get me into my new truck. Still loving my truck, thank you all for the outstanding customer service!!!
Source: Google
Responded on April 28, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
April 6, 2022
Pat G
5/ 5stars
Good guys, they will help you or find a way.
Source: Google
Responded on April 5, 2022
Pat, Thank you for your positive review! . Let me personall know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MorePat, Thank you for your positive review! . Let me personall know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
April 1, 2022
Mason G
4/ 5stars
Bought my first new vehicle here earlier this week, I called to ask if they had any ford rangers in stock and was test driving one later that day. Pierce Montoya got me exactly what I needed. When it came in management was kind of pushy to get it off the lot immediately but Pierce made sure everything was well taken care of. Finance and parts representatives were also very nice and helpful.
Source: Google
Responded on April 5, 2022
Mason.... We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreMason.... We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
March 30, 2022
Juaquina C
5/ 5stars
I had an amazing experience during my 2022 SUV purchase! Working with Mike Washam and Jereme Lackey made the buying process easy and enjoyable. We ended up returning the following week and bought another vehicle! Thank you to everyone at Borman!
Source: Google
Responded on April 5, 2022
Juaquina.... Thank you for the very nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreJuaquina.... Thank you for the very nice review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
March 23, 2022
Christina H
5/ 5stars
Bought our new ‘21 Mazda from here and had a mostly pleasant experience. We inquired about our vehicle and received a call right away. We were able to come by and get the process started easily and had a lot of help from the sales team. There was a few hiccups over a part we ordered, the communication was a bit lacking. I was able to speak to Service Manager Doug who helped me right away and squeezed me in to get the part installed at my earliest convenience. I would consider Borman for future purchases.
Source: Google
Responded on March 24, 2022
Thanks for your positive review Christina! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review Christina! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
March 22, 2022
Alamo R
4/ 5stars
Pandemic prices. Ouch
Source: Google
Responded on March 23, 2022
Thanks for your positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
March 19, 2022
Stephen B
5/ 5stars
Pierce Montoya helped me get my wife the car she wanted while it was in transit. He made sure we got the best deal and the process was the easiest and quickest experience I’ve ever had buying a vehicle with a trade in. Pierce will get you taken care of and answer all your questions.
Source: Google
Responded on March 23, 2022
Thanks Stephen!! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks Stephen!! Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
March 19, 2022
S M
5/ 5stars
Have been trying to get a replacement for my 2013 F150 for months. With supply chain issues, back ordered parts and low stock it’s been almost impossible to even see any great trucks. So when I saw that Borman Autoplex had a 2022 Lariat coming in that might fit the bill, I jumped at the opportunity. With the help of Tom, Mike and Frank I was able to get into this great truck within a week. The entire Borman Team, from Tom in sales to Roberto in finance, worked hard to ensure a seamless process and we appreciate all the effort to get it done in a timely fashion. Thanks so much.
Source: Google
March 6, 2022
Desiree O
5/ 5stars
Braden Tidwell made this new vehicle purchase easiest ever never a lack of communication and all questions answered purchased from 300 miles easy pick up and early arrival of vehicle love it, best salesperson ever great customer service ever Thanks again 🙂
Source: Google
Responded on March 6, 2022
Thank you for your GREAT review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThank you for your GREAT review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
March 3, 2022
Norma A
3/ 5stars
Source: Google
Responded on March 4, 2022
Norman,Thanks you for your review! Let me know if there is anything else we can help …MoreNorman,Thanks you for your review! Let me know if there is anything else we can help you with. It’s great having you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 25, 2022
Santana A
5/ 5stars
Isaac was fast reliable and honest ! Went in same day and left same day with car . We kept getting run around at other dealerships but Isaac was on it !! He did everything he could to make sure he helped us out . I’m really happy with our purchase . I would highly recommend them to anyone Looking for a car !
Source: Google
Responded on February 26, 2022
Thanks for your positive review Santana! Let us know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review Santana! Let us know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 24, 2022
Marcela M
4/ 5stars
Trading in my vehicle and getting a new one was really easy, their staff was friendly and helpful. I did not appreciate current additional fees, some dealerships are adding on these as there is a low inventory of vehicles, but not all are. Overall, it was a good experience, hope to see these fees go away in the future.
Source: Google
Responded on February 26, 2022
Marcela! Thank you for you positive review, enjoy your new car! Let us know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreMarcela! Thank you for you positive review, enjoy your new car! Let us know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 21, 2022
Amanda H
5/ 5stars
Source: Google
Responded on February 22, 2022
Amanda.... Thanks for your positive review! I will let Adrian and Roberto know you were happy with their customer service. Let us know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreAmanda.... Thanks for your positive review! I will let Adrian and Roberto know you were happy with their customer service. Let us know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 16, 2022
Larry M
1/ 5stars
Source: Google
Responded on February 22, 2022
Your feedback is important to us, and we regret that we did not meet your expectations. We would like the opportunity to discuss your experience in greater detail since you did not post what you are unhappy about. Please feel free to reach …MoreYour feedback is important to us, and we regret that we did not meet your expectations. We would like the opportunity to discuss your experience in greater detail since you did not post what you are unhappy about. Please feel free to reach out to me at your earliest convenience.Thank you,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 14, 2022
Justen B
2/ 5stars
Wont ever give me a rental or loaner refused service cause didnt have cash on me down right ugly on all fronts wouldn't even fix my tire with out replacing it all it had was a nail needless o say let me leave with overdue oil change and nail in tire and took 45 min to a hour to tell me that they wouldn't fix anything even though was paid for already by hyundai
Source: Google
Responded on February 22, 2022
This is a repeat negative feedback of your October 21 where we responded to you Mr. Barrza:"We are sorry that you feel this way. The video we sent you shows the two …MoreThis is a repeat negative feedback of your October 21 where we responded to you Mr. Barrza:"We are sorry that you feel this way. The video we sent you shows the two separate punctures in the same area that makes it dangerous if repaired because the patch may come loose. We are able to replace the tire free of charge with a $0 deductible because of the road hazard warranty you purchased at the time of vehicle sale. You declined having this performed on the date of the visit. Is this something we can resolve for you now? Please let us know when we can get this done for you."
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 9, 2022
Marcus B
5/ 5stars
I bought my first new vehicle from Bowman Autoplex. This was the easiest and respectful experience I’ve ever had at the dealership. Braden was awesome! I would recommend everyone to purchase from here!
Source: Google
Responded on February 10, 2022
Thanks for your review Marcus! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your review Marcus! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Bruce WeinreichBorman Honda, Hyundai Sales Manager575-528-1739
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 7, 2022
Bill J
1/ 5stars
Made an online service appointment two days in advance. They called me and said they were booked two weeks out. Why have a useless appointment system? I went to Accutech instead.
Source: Google
Responded on February 9, 2022
Your feedback is important to us, and we are sorry that we weren’t able to meet your expectations on making an appointment in the amount of time you desired. We are at times running as much as two week out, depending on what kind of service …MoreYour feedback is important to us, and we are sorry that we weren’t able to meet your expectations on making an appointment in the amount of time you desired. We are at times running as much as two week out, depending on what kind of service work in needed. We would like the opportunity to discuss your service issue in greater detail since we can not find a Bill Jenkins in our online appointment CRM. Please feel free to reach out to me at your earliest convenience.Thank you,Doug QuillenBorman Ford, Lincoln & Mazda Service Manager575-525-4542
Borman Auto Plex Management Pat Sullivan, Internet Manager
February 1, 2022
Delores M
5/ 5stars
Braden Tidwell was the sales consultant that found my new car in the midst of the pandemic when new cars are scarce. It had all the bells and whistles I was looking for. Not only was he amazing at his job but he even bought tacos. What a guy! He is the best in Las Cruces..if ur looking for a vehicle stop by Bormans and let Braden make ur car shopping experience a breeze....
Source: Google
Responded on February 2, 2022
Thanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers. …MoreThanks for your positive review! We are happy you feel you received excellent service from our dealership. Let me know if there is anything else we can help you with. It’s a real pleasure to have you as one of our customers.Sincerely,Mike WashamBorman Ford, Lincoln & Mazda Sales Manager575-525-4638
Borman Auto Plex Management Pat Sullivan, Internet Manager
August 11, 2016
5/ 5stars
fdsafdas
August 11, 2016
5/ 5stars
blah blah
July 26, 2016
5/ 5stars
Place is great
July 21, 2016
joy12345
5/ 5stars
Jason Saxon - I am in process of searching for 2 vehicles Jason has been very helpful, professional ,and excellent product knowledge, informative,punctual and I am sure he will find my wants and needs in a vehicle
Source: Edmunds
April 2, 2016
phillipbencomo
5/ 5stars
sales - my sales man Rigoberto Flores was great full of knowledge courteous well verse in proper people needs and what they are looking for in a vehicle my hats off to he is good check him out if you really want a great deal we are happy
Source: Edmunds
November 28, 2015
joyfully3
5/ 5stars
Fantastic - Our experience in choosing our new SUV was great. Everyone was helpful, courtesy and went out of their way to make our experience great. Our salesman made the experience fantastic.
Source: Edmunds
July 23, 2015
5/ 5stars
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July 9, 2015
mreyes057
1/ 5stars
Terrible!!! Stay away... - After 3 or more hours negotiating, they came up with a price for a new vehicle, and a trade-in price for my current vehicle. As always, they requested my signature on the offer and we were agree on the terms. When I was signing the paperwork, and the new vehicle was taken to fill up with gas and wash it over, some one said that a mistake was made, and they could not honor the offer made. I was mad, spoke with the sales manager, with no result. Two days later, I spoke with the General Manager Bruce Weinrich, who apologize, but did not change anything about respecting the deal they previously offered. He basically spitted on his company name and reputation....He did not take any responsibility for the mistake made by his team, or tried to compensate some how the situation. Please do not give any more business to this company with no idea about customer service and formality...
Source: Edmunds
July 1, 2015
Bill B
5/ 5stars
The body shop does excellent work, I would highly recommend them if you need anything.
Source: Facebook
June 7, 2015
EllaCani
5/ 5stars
Great Experience - This is our third time purchasing a car from this dealership. We have had wonderful experiences every single time. For our most recent purchase, Mr. Nathan Miller was the person helping us throughout the process. He is very professional and straight to the point. The whole transaction went smoothly, and we managed to buy our car for the lowest price available in this market. I would highly recommend Mr. Miller for future purchases.
Source: Edmunds
May 1, 2015
Jacob P
5/ 5stars
Source: Facebook
January 28, 2015
Robert R
1/ 5stars
My transmission had a problem in my 2002 Honda Accord as we were passing through Las Cruces, NM. I was pleased to see there was a full service Honda Dealer within a mile. They looked at my transmission, supposedly, and within way too short of a time made a diagnosis that would have required dismantling the transmission. Then they told us that they wanted OVER FIVE THOUSAND DOLLARS TO FIX IT, and said that my transmission had be replaced. Not having $5K on me, we drove to a used car dealer, completely separate from Borman, and asked if their mechanic could look at it. Within one hour it was fixed for a total of $120. DO NOT DO BUSINESS WITH THE HONDA DEALER AT BORMAN. THEY VERY DEFINITELY TRIED TO RIP US OFF. THEY KNEW WE WERE DRIVING HOME TWO THOUSAND MILES AND TRIED TO TAKE ADVANTAGE OF OUR SITUATION.
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
5 starIt's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
January 3, 2015
Boonmai K
5/ 5stars
It's been a very long time since i was in the market for a new car, for the past year i have been working with Borman auto , i bought a used car and i love it, thank you Nathan m. your friend Boonmai L, Koolavong · 2 Reviews
Source: Facebook
December 1, 2011
daveinnm1
5/ 5stars
Outstanding Customer Service - I'm a military member from Holloman AFB, and I recently purchased a 2012 Hyundai Elantra from Borman. I have more than my share of cars over my 48 years of life and I must say that this was my absolute best buying experience to date. The young lady who sold me the car was outstanding. At the time of my purchase, the demand for this model far exceeded the supply and some dealers were selling them above MSRP. These cars was literally selling as fast as they were being unloaded from the trucks. There was no haggling. I had done my research and I knew how these cars were selling. I was more than happy to pay MSRP for this particular model. Borman not only sold me the car at a fair price, they also gave me a military discount, which I didn't even ask for. I can't say enough about the fine customer service I received during the sale and even weeks afterwards they followed up with me to ensure I was still happy. I'll definitely buy from them again.
Source: Edmunds
October 31, 2011
linkz
5/ 5stars
Go for Duane - I was really taken good care by Duane. He is nice, patient, and most important, he is honest. He tells you everything he know, never play tricks on the deal. If you are looking for a Hyundai in this area, just go directly to Borman Autoplex, and you have to ask for Duane! Any Hyundai dealership in Albuquerque, Roswell, Tucson or even Phoenix can't beat the price in Borman. Duane, he is the best salesman I've ever seen in other Auto dealers.
Source: Edmunds
July 19, 2011
nmretired
5/ 5stars
One price deal a promissed - Thanks to Sara we got what we wanted at the price we were looking to pay. It took a little while to get though the dealership process but we are happy with the car. This is our 6th vehicle we have bought from this dealer in 20 years.
Source: Edmunds
April 11, 2010
daverjr
5/ 5stars
Mazda 3 for our son - My wife and I bought a new Mazda 3 for our son recently. We decided to let him go to the dealerships by himself so he could experience shopping for a car on his own. He did all his own research online and then visited the dealerships with the cars on his buy list. He decided on a Mazda 3 from Borman Mazda. We did the final sales transaction with our son but he did most of the work on his own. We were very impress with the way his salesman helped him and treated him. It was a very good experience for our family.
Source: Edmunds
April 6, 2010
horatio2
5/ 5stars
Best buying experience ever - I recently bought a new Honda CR-V from Borman Autoplex, and had a great experience. My salesperson was very friendly, and when he didn't have an answer about something (satellite radio pre-wiring), he found out. The price was very fair, and better than the other area Honda dealers by hundreds of dollars. I've bought many cars over the years, but never as easily and professionally - and affordably! - as I did at Borman! Highly recommend!
Source: Edmunds